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Customer Care Associate #101242

Location : Plymouth Meeting, PA
Job Type : Temp/Contract
Compensation : 14.30 USD/HOUR
Start Date : 11/14/2019
End Date : 12/27/2019
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Customer Care Associates




If you’re seeking a job where you can empower people to take better control of their health, you’ve come to the right place. We are currently looking for Customer Care Associates for a position in Plymouth Meeting, PA! As the Customer Care Associate, you will primarily be responsible for providing guidance and direction to our members regarding the health care system. This temp-to-hire position is offering $14.30/HR.


 


Responsibilities of the Customer Care Associate include:



  • Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have

  • Building rapport with callers using a friendly, courteous and professional manner

  • Verifying/Collecting demographics and update systems as necessary

  • Determining and executing the best resolution to assist the member based on their needs or requests

  • Connecting members to appropriate area(s) both internally and externally

  • Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors

  • Performing other duties and projects as assigned by management


Perks of Working with Our Client Company (for full-time employees):



  • Health, Dental, and Vision insurance

  • A fitness facility (with yoga classes!)

  • Employee Assistance Program

  • Wellness programs

  • Generous Paid Time Off and Paid holidays

  • Tuition reimbursement

  • 401K with Company match

  • And more! 


Required Qualifications :
Requirements:

  • High School Degree or GED required / Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred

  • Customer Services in a telephone environment preferred

  • Strong Communication skills and phone etiquette

  • Strong ability to explain complex issues to members or callers

  • Highly effective listening skills

  • Strong problem solving/issues resolution/multitasking skills

  • Excellent customer service and customer resolution skills

  • Organizational and administrative skills

  • Experience with Microsoft Word and Excel


Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, Sales force We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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