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Customer Advocates #111621

Location : Camden, NJ
Job Type : Direct
Compensation : 26.16 USD/HOUR
Start Date : 01/17/2023
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Customer Advocates (Hybrid)




Multiple job-seekers are needed for Customer Advocate roles in Camden, NJ! As the Customer Advocate, you will primarily be responsible for handling incoming calls and providing excellent customer service. This role offers up to $26.16/HR based on experience!

 

Responsibilities of the Customer Advocate include:

 



  • Handles incoming calls in a non-scripted environment.

  • Strives to reach or exceed all performance and quality metrics.

  • Decides and implements best course of action to resolve issues in a low effort manner including making informed goodwill decisions.

  • Manages customer case load on an on-going basis to ensure that follow up and case closure is handled in accordance with department standards.

  • Acquires and maintains a high level of understanding of product, policies, and procedures.

  • Displays skills of active listening, personality flexing, positive phrasing, and purposeful small talk.

  • Consistently aims to be of service to customers, retailers, and team.



 
Required Qualifications :
Requirements of the Customer Advocate:

 



  • Bachelor’s Degree and at least two (2) years of relevant customer service work experience. High school degree plus at least six (6) years of relevant customer service-related work experience will be considered in lieu of degree.

  • Excellent phone and negotiation skills and ability to multi-task.

  • Keen attention to detail.

  • Ability to clearly communicate complex information through the written or spoken word.

  • Excellent conflict resolution, decision-making and critical thinking skills.

  • Ability to follow detailed procedures and ensure accuracy.


Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.



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