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Customer Service Representative #101677

Location : Pipersville, PA
Job Type : Temp/Contract
Compensation : 17.00 USD/HOUR
Start Date : 08/26/2019
End Date : 12/27/2019
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Customer Service Representative's




2 job-seekers are needed for a Customer Service Representative position in Pipersville, PA! As the Customer Service Representative, you will primarily be responsible for striving for excellence by handling all incoming customer calls in a professional, friendly, accurate, and timely manner. This temp-to-hire position is offering $17/an HR.


 


Responsibilities of the Customer Service Representative include:



  • Entering phone orders quickly and accurately

  • Ensuring that the employee's DLD, shipping address, part numbers, logos and order type is correct

  • Checking customer allowance balances and verify the information is correct. Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary

  • Handling catalog requests and send to the appropriate person

  • Processing Rush and Same Day order requests

  • Answering inquiries regarding delivery dates, back ordered items and track customer shipments if necessary

  • Assisting customers in selecting appropriate merchandise

  • Transferring calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer

  • Communicating issues clearly that you cannot solve to the Customer Service Manager in a timely manner


Required Qualifications :
 

Requirements:



  • High school diploma or equivalent required

  • Minimum one year of prior Customer Service experience

  • Must be detail-oriented

  • Excellent verbal & written communication skills

  • Solid computer knowledge, some typing skills and ability to enter orders while on the telephone

  • Ability to multi-task and handle many different requests at once

  • Ability to work in a fast-paced environment and handle a large volume of phone calls daily

  • Effectively handle upset customers and stressful situations

  • Possess a moderate level of product knowledge preferred, but not required

  • Is personable, and works well in a team




Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, Salesforce We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!




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