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Sr End User Support Specialist #107051

Location : Philadelphia, PA
Job Type : Temp/Contract
Compensation : 1.00 USD/HOUR
Start Date : 06/07/2021
End Date : 12/06/2021
Hours : Full Time
Travel : No
Relocation : No

Job Description :








Our client is a Philadelphia based retirement plan organization looking to grow their Infrastructure and End User Support Team. The ideal candidate is a self starter who has a strong ability to problem solve and provide solutions to the internal user base. This person will work together with the rest of the EUS team to support the 300+ internal employees. This is a full-time 100% REMOTE opportunity!


 


Position Overview


The role of Sr. End User Support Specialist will be capable of working independently and able to manage the issues of a growing user base. The individual will be responsible for supporting all members of the organization who are based onsite in Philadelphia and remotely.


 


Responsibilities:



  • Serve as first point of contact for customers seeking technical assistance

  • Research and Resolve difficult to complex problems that may require escalation

  • Perform remote troubleshooting using both software and pertinent questions

  • Identify trends in issues reporting and discuss preventative measures

  • Determine the best solution based on information gather from the end-user

  • Guide user through the process for problem solving

  • Identify problems and suggest improvements and/or solutions

  • Daily support of Windows and Mac end-user computing environment

  • Familiar with maintaining desktop operating systems, application software and system management tools (e.g., patching, anti-virus, malware)

  • Maintain patching and other software deployment systems

  • Participate in operational support system conversations

  • Manage and maintain Active Directory, including desktop system deployment

  • Assist with day-to-day information security tasks and monitoring

  • Must be able to work in 24x7 production support environment


Requirements:



  • 3+ years industry-related and proven working experience as a helpdesk technician or other customer support role

  • Experience implementing and deploying Windows 10 Machines and services

  • Active Directory – Experience with users, groups and security permissions

  • Ability to diagnose and resolve basic technical issues

  • Experience with monitoring systems

  • Office365 – Experience supporting an Office365 email/application environment with experience in mail delivery and distribution groups.


 


Preferred Experience with the following:



  • Windows Desktop Operating Systems

  • Active Directory

  • Office 365

  • Intune Mobile Device Management

  • Cisco VPN Remote Access


 


Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!




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