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Technical Support Specialist #101734

Location : Wilmington, DE
Job Type : Temp/Contract
Compensation : 24.00 USD/HOUR
Start Date : 08/26/2019
End Date : 12/29/2019
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Technical Support Specialist

Contemporary Staffing has an immediate opening for a Technical Support Specialist in Wilmington, DE.  This is a full-time, temporary-to-hire opportunity.  The ideal candidate should have a strong customer service background and experience assisting with technical support.

Responsibilities of the Technical Support Specialist include:

  • Deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. 

  • Act as primary point of contact for agents to get their questions resolved. 

  • Process individual policy work submitted by the agents via phone, email or chat. 

  • Answer policy inquiry questions and assist the agency with handling servicing needs. 

  • Assist agents with finishing their quotes and converting them into policies. 

  • Assist agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers

  • Enroll new agents/staff into our system, handle contracts, track agency license numbers and other licensing information, issue paperwork

  • Deliver system training by hosting webcasts and offering live support to agents navigating the system to quote, endorse and manage their business. Systems include the PAS, billing, claims and agent portal, e signature, IVANS download and other ancillary systems

Required Qualifications :

Requirements of the Technical Support Specialist:

  • Bachelors’ degree or equivalent required

  • At least 5 years of work experience on a successful customer solutions team, specifically in a high-volume relationship focused service industry or customer support environment

  • Experience contributing on a high performing customer solutions team in a high growth, fast paced environment. 

  • P&C insurance experience either on the carrier or producer side preferred

  • Successfully obtaining required licenses (with company support) is requirement of continued employment.

  • Exceptional verbal and written communication skills. 

  • Proficiency with Microsoft Office required

  • Some travel may be required

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!



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