Private Lines Manager (Hybrid) #34510
Office Call Center
Winter ParkFL Direct Hire May 18, 2023
Contemporary Staffing Solutions is looking for a Private Lines Manager to join our client in Winter Park, FL for a hybrid opportunity! The Private Lines Manager is primarily responsible for managing the Private Lines Account Managers. This Direct-Hire opportunity is offering $75,000-$90,000/year based on experience! 

Responsibilities of the Private Lines Manager include:
  • Managing a team of 12-15 Account Managers
  • Makes decisions on books of insurance business for which the incumbent is responsible.
  • Works closely with producers, brokers, and other client personnel on all aspects of client service, marketing, and renewals while adhering to the client’s best practices and standard procedures.
  • Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
  • Acquires understanding of clients’ insurance objectives, critically analyzes and compares insurance plans to determine suitability.
  • Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
  • Makes appropriate recommendations to clients in response to those changes independent of manager approval.
  • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
  • May also negotiate with underwriters and carriers.
  • Troubleshoots claims and billing issues.
  • Responsible for overall retention of accounts in assigned book of business.
  • Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
  • Identifies and follows-up on cross-selling opportunities when appropriate.
  • Manages, organizes, and conducts client meetings, virtually or in-person, when necessary.
  • Appropriately documents conversations with clients and carrier representatives and updates all the client’s computer systems and automated agency management systems when necessary.
  • Ensures the accuracy of data in those systems.
  • Performs other duties and projects as assigned
  • Attends industry related continuing education training and courses.

Qualifications of the Private Lines Manager include:
  • FL 2-20 or 20-44 P&C License
  • Current with all necessary CE credits in required lines and states
  • Excellent oral and written English communications skills.
  • Superior customer service and problem-solving skills.
  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
  • Ability to work in a team environment.
  • Ability to work a regular, full-time work schedule at the client’s facility(s) and ability to travel on business when required.
  • EPIC experience a plus

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: