Client Support Analyst (Hybrid) #36309
Office Call Center Philadelphia, PA
Contract To Hire Apr 25, 2024
Office Call Center
Contemporary Staffing Solutions is seeking a Client Support Analyst to join our client for a hybrid opportunity in Philadelphia, PA! As a Client Support Analyst, you'll ensure smooth setup and maintenance of client accounts, handling new sales, renewals, and cancellations. You'll collaborate with Sales/Brokers, manage internal processes for accuracy, and resolve setup issues promptly. This Contract-to-Hire opportunity offers $22.37-$29.37/Hour!
Responsibilities:
Responsibilities:
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Setting up groups for medical, pharmacy, dental, and vision benefits.
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Liaising with Sales/Brokers for client benefit setups.
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Ensuring accuracy in customer records and resolving operational/system-related issues.
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Adhering to corporate policies, underwriting guidelines, and quality control.
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Coordinating with Enrollment/Billing teams and vendors.
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Building strong internal relationships and assisting in broker setups.
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Troubleshooting group setup issues and representing the team in meetings.
Qualifications:
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Associate degree required, Bachelor's preferred, or 2-3 years relevant experience.
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Strong time management, communication, and problem-solving skills.
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Ability to understand benefits and underwriting guidelines.
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Proficiency in Microsoft Office and willingness to be cross-trained.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.