Albany, NY
Contract To Hire Oct 22, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a detail-oriented and efficient Document Scanner and Processor to join our client in Albany, NY! This role is essential in ensuring accurate handling and processing of documents, contributing to our commitment to exceptional service quality and continuous improvement. This temporary-to-permanent opportunity is offering $20/Hour!
Key Responsibilities:
Review, scan, and process a variety of legal documents accurately and efficiently.
Perform data entry to update client information and ensure database integrity.
Fulfill customer orders across different jurisdictions promptly.
Communicate accurate results to clients in a timely manner, ensuring their needs are met.
Troubleshoot and resolve issues related to documentation and client inquiries.
Provide outstanding service to both internal and external clients.
Manage electronic filing and retrieval of documents to maintain organized records.
Required Skills and Qualifications:
Ability to thrive in a fast-paced work environment.
Exceptional attention to detail with a commitment to accuracy.
Strong critical thinking and comprehension skills to evaluate documents effectively.
Excellent organizational and time management abilities.
Proficient in navigating multiple computer systems quickly and efficiently.
Strong computer skills, including proficiency in document scanning software and data entry.
Effective written and verbal communication skills for clear client interactions.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Farmers Branch, TX
Contract To Hire Oct 22, 2024 Mortgage Contemporary Staffing Solutions (CSS) is seeking a detail-oriented Post-Closing Associate to join our client in Farmers Branch, TX. In this role, you will be responsible for ensuring the accurate processing and delivery of loan documents while maintaining effective communication with title companies and custodians. This temporary-to-permanent opportunity offers $17.31/Hour!
Key Responsibilities:
Digitally archive and manage loan documents in the imaging system.
Deliver and follow up on collateral documents with the custodian.
Resolve exceptions related to collateral and final documents promptly.
Review loan documents for accuracy and completeness.
Utilize company applications for document delivery and tracking.
Communicate with title companies and county offices to obtain necessary loan documentation.
Record document recording fees accurately in the system.
Perform additional tasks as required to support the post-closing process.
Qualifications:
Minimum of one year of experience in the mortgage industry or a related closing role.
Familiarity with collateral documents and experience working with title companies.
Strong organizational skills and attention to detail.
Excellent verbal and written communication abilities.
Ability to work independently and efficiently manage multiple tasks.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Chicago, IL
Contract To Hire Oct 22, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a Customer Experience Representative for a remote opportunity (must be in Central or Eastern time zone). This role involves providing exceptional service to customers through email, phone, web inquiries, and live chat, addressing inquiries, resolving issues, and ensuring satisfaction. The representative will promote products through upselling and cross-selling while maintaining accurate records. This Contract-to-Hire position starts at $20/hour.
Key Responsibilities:
Deliver excellent customer service across various communication channels, ensuring timely issue resolution.
Research and resolve customer concerns, following up as necessary.
Educate customers on products and membership benefits, focusing on upselling and cross-selling.
Maintain accurate customer records, updating profiles and transaction logs.
Adhere to metrics and ensure timely data entry.
Collaborate with team members to enhance service delivery.
Participate in outbound call campaigns and stay informed about products and policies.
Assist in maintaining and updating policies and documentation.
Identify areas for improvement in communications and processes.
Contribute to special projects as needed.
Required Qualifications:
High School Diploma or equivalent (post-secondary education preferred).
Minimum 2 years of customer service experience in a call center or similar environment.
Strong communication and problem-solving skills.
Experience with CRM systems and customer record management.
Ability to upsell and cross-sell effectively.
Strong team player with collaborative skills.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Jacksonville, FL
Direct Hire Oct 22, 2024 Accounting Finance Contemporary Staffing Solutions (CSS) is seeking a Cost Accountant to join our client in Jacksonville, FL for a hybrid opportunity! The Cost Accountant is responsible for conducting in-depth cost analysis, comparing projected costs to actual expenditures, and generating comprehensive reports that guide budgeting decisions. This role plays a key part in optimizing financial processes by monitoring both fixed and variable costs and assisting with financial close activities. This permanent opportunity offers $80,000-$90,000/year!
Key Responsibilities:
Collect and maintain expense data within internal systems.
Design and refine cost accounting systems and procedures.
Identify and track fixed expenses such as salaries, rent, and insurance.
Monitor and record variable expenses, including material costs, labor, and operational expenditures.
Analyze actual costs against projections, identifying discrepancies and areas for improvement.
Generate detailed budget reports for various departments and for overall business operations.
Evaluate and report profit margins, contributing to financial planning.
Support month-end and year-end financial close processes.
Propose cost-saving measures to enhance operational efficiency.
Manage fixed assets and related reporting.
Collaborate with marketing and general accounting teams to provide cost estimates for new products.
Perform additional relevant duties as required.
Qualifications:
Bachelor’s degree in Accounting, Finance, or related field.
A minimum of 3 years of experience in cost accounting, particularly within a manufacturing environment.
Proficiency with NetSuite or similar ERP software (minimum 1 year).
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Philadelphia, PA
Contract To Hire Oct 22, 2024 Accounting Finance Contemporary Staffing Solutions (CSS) is seeking a Senior Investment Analyst to join our client in Philadelphia, PA! This key role supports the investment services team by managing financial processes, including cash management, transaction processing, and reconciliations, while providing insights to optimize workflows. The position requires strong analytical skills, particularly with fixed-income securities. This temporary-to-permanent opportunity offers $30-$38 per hour.
Key Responsibilities:
Facilitate cash wires and manage financial transactions.
Support trades across asset classes like bonds, equities, and derivatives.
Perform daily cash reconciliations and archive transaction documentation.
Manage collateral for repurchase agreements, statutory deposits, and derivatives.
Use treasury management systems for cash projections and payment processes.
Analyze data sets to identify trends and discrepancies.
Lead system implementations and process improvements.
Collaborate on onboarding new asset classes and investment strategies.
Qualifications:
Bachelor’s degree in Finance, Accounting, or related field.
5+ years of experience in investment operations.
Knowledge of fixed-income securities and portfolio management.
Proficiency in Excel and treasury management systems.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Highlands Ranch,, CO
Contract To Hire Oct 22, 2024 Mortgage Contemporary Staffing Solutions is seeking a Servicer Balancing Analyst to join our client in Highlands Ranch, CO! The Servicer Balancing Analyst ensures accurate and timely reconciliation of reports and remittances from primary servicers in compliance with Servicing Agreements. This role involves resolving reporting discrepancies, handling inquiries, and collaborating across departments, while managing processes independently. This Contract-to-Hire opportunity offers $23.83-$28.85/Hour!
Key Responsibilities:
Reconcile servicer reports within set timeframes and policies.
Serve as the primary contact for assigned servicers, addressing inquiries.
Investigate and correct discrepancies in reporting and cash settlements.
Ensure accurate cash receipts and prepare monthly wire distributions.
Manage up to 30,000 loans and $200 million in monthly remittances.
Support team members and assist other departments as needed.
Qualifications:
Bachelor’s degree or equivalent experience.
Strong interpersonal, problem-solving, and communication skills.
Proficient in Excel; knowledge of servicer balancing software is a plus.
Ability to manage tasks independently with strong attention to detail.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Marlton, NJ
Contract To Hire Oct 21, 2024 Office Call Center Contemporary Staffing Solutions is seeking a diligent and detail-oriented Payment Processor to join our client in Marlton, NJ! The Payment Processor will play a crucial role in accurately and timely processing customer mortgage payments to our servicing system. This temporary opportunity offers $19/Hour!
Essential Job Duties and Responsibilities:
Accurately and timely post customer payments and payoffs to the servicing system of record, either manually or electronically. Perform reconciliation of all posted items.
Disperse checks and perform reconciliation of disbursements.
Contact attorneys, title agents, and borrowers for short payoffs when necessary.
Set up and maintain ACH accounts.
Work on pending and exception items and maintain and process daily exception reports to minimize company risk.
Maintain reversal of posting transactions such as NSF and reversals.
Scan mortgage payments into the servicing system and depository bank.
Open and process mail, including receiving, tracking, and documenting incoming Cash Management items.
Conduct data analysis and reconciliation of data pertaining to payment applications.
Perform root cause analysis to minimize risk to the company.
Make individual fact-based decisions within authority level and perform research and remediation based on minimal data.
Ability to adjust and learn quickly.
Perform other related duties as assigned.
Qualifications/Requirements:
High School Graduate/GED required.
1 years of related work experience; 2-4 years of related work experience preferred.
Strong accounting/mathematical skills, including the ability to add, subtract, multiply, and divide with 10's and 100's preferred.
Data entry experience with quick and accurate typing skills.
Intermediate Excel knowledge and ability to manipulate data.
Experience with banking software for depositing, posting, and balancing checks.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Bethesda, MD
Direct Hire Oct 21, 2024 Accounting Finance
Contemporary Staffing Solutions (CSS) is seeking a motivated and detail-oriented Collections Analyst to join our client in Bethesda, MD! The individual in this role will focus on managing and reducing outstanding customer balances through effective communication and relationship-building. This permanent opportunity offers $24-$25/Hour and is eligible for overtime!
Key Responsibilities:
Contact clients to discuss overdue accounts via phone, email, or other communication methods.
Collaborate with internal teams, such as sales or operations, to resolve billing discrepancies and account issues.
Manage an assigned portfolio of customer accounts, ensuring regular follow-up and resolution of payment issues.
Reconcile customer disputes related to payments, balances, or account adjustments.
Maintain accurate records of all collection activities, including payment plans, communications, and resolved issues.
Generate reports on account status and collections progress to provide actionable insights for management.
Provide high-quality customer service by addressing client inquiries, processing refunds, and resolving short payments.
Prioritize collection activities to achieve department goals in a fast-paced, deadline-driven environment.
Qualifications:
1-3 years of experience in collections, accounts receivable, or a related field.
Strong verbal and written communication skills with the ability to handle customer interactions professionally.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.
Knowledge of billing, collections processes, and accounts receivable is preferred.
Problem-solving skills with a customer-first approach to issue resolution.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Jacksonville, FL
Direct Hire Oct 21, 2024 Accounting Finance Contemporary Staffing Solutions (CSS) is seeking an HR Payroll Administrator to join our client for a hybrid opportunity in Jacksonville, FL! This permanent opportunity offers $60,000-$65,000/year based on experience. The HR Payroll Administrator is responsible for ensuring accurate and timely payroll processing across multiple locations. This role involves managing payroll functions, onboarding, benefits administration, and HRIS maintenance. The HR Payroll Administrator should be well-versed in payroll compliance, general accounting principles, and relevant employment legislation.
Key Responsibilities:
Oversee all aspects of payroll processing, including auditing, reconciliation, deduction management, and benefit adjustments.
Ensure compliance with payroll regulations and company policies.
Address payroll-related queries and discrepancies in a timely manner.
Manage benefits enrollment and changes, including Open Enrollment processes.
Reconcile benefits billing and ensure accurate deductions in payroll systems.
Assist employees with benefits inquiries, plan changes, and claims.
Administer leave-of-absence requests (FMLA, Workers' Compensation, ADA) and related documentation.
Maintain employee records within the HRIS and ensure data accuracy.
Generate and analyze reports on key HR metrics, such as turnover, new hires, and compliance trends.
Assist in maintaining confidentiality and compliance with data privacy regulations.
Handle new hire onboarding, including entering employee information into systems.
Assist with offboarding processes, ensuring proper record management.
Provide support for HR administrative tasks, such as I-9 verification and filing.
Qualifications:
Bachelor’s degree in Human Resources, Accounting, Business, or related field, or equivalent experience.
Minimum of one year of payroll or HR experience.
Strong knowledge of payroll software and HRIS systems.
Attention to detail, excellent organizational skills, and the ability to handle sensitive information confidentially.
Proficiency in Microsoft Excel and Word.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
North Miami, FL
Direct Hire Oct 21, 2024 Marketing Contemporary Staffing Solutions (CSS) is seeking a creative and detail-oriented Graphic Designer to join our client in North Miami, Florida! This role will be responsible for conceptualizing and designing visual content across various platforms, including print, digital, and social media. The Graphic Designer will work closely with different departments to ensure that all creative projects align with our brand identity and effectively communicate the intended message. This permanent opportunity is starting at $45,000-$55,000/year!
Key Responsibilities:
Develop and design visual materials for both print and digital platforms, such as promotional materials, brochures, digital ads, website content, and social media graphics.
Ensure consistent visual branding across all communication channels and materials.
Collaborate with teams across the organization to understand project goals and create appropriate design solutions.
Manage multiple design projects simultaneously, ensuring deadlines and budgets are met.
Coordinate with external vendors for the production of printed materials, ensuring high-quality output.
Regularly update and maintain the organization’s website, ensuring it reflects current events and content.
Participate in creative brainstorming sessions and contribute new ideas to enhance the organization’s visual identity.
Stay current with design trends and industry standards to ensure the organization’s materials remain fresh and innovative.
Qualifications:
Bachelor's degree in Graphic Design or a related field.
3-5 years of experience in graphic design, preferably in a non-profit, cultural, or educational setting.
Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop).
Strong understanding of design principles, typography, and layout.
Ability to manage multiple projects simultaneously and meet deadlines.
Excellent interpersonal and communication skills.
Experience in web design and content management systems (WordPress).
Knowledge of preparing files for print and working with external printers and vendors.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Audubon, PA
Direct Hire Oct 18, 2024 HR Contemporary Staffing Solutions is seeking a Senior Director of Total Rewards & HRIS for our client in Audubon, PA. This role focuses on developing and managing global compensation, benefits, and HR systems strategies to ensure competitive and compliant programs aligned with business goals. You’ll work closely with senior leadership to foster an inclusive, performance-driven culture, while overseeing compensation structures, benefits plans, and the HRIS platform. This permanent position offers $175,000-$200,000/year plus bonus.
Key Responsibilities:
Lead the development and implementation of global compensation, benefits, and recognition programs.
Ensure programs align with diversity, equity, and inclusion (DEI) goals and market benchmarks.
Oversee base salary, incentive, executive compensation, and benefits programs.
Collaborate on short- and long-term incentive plans.
Ensure compliance with compensation regulations and optimize benefits for efficiency and employee needs.
Manage the HRIS platform, ensuring data integrity and driving system improvements.
Act as a trusted advisor, providing insights to leadership, while developing the Total Rewards and HRIS teams.
Qualifications:
Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s preferred.
10+ years of experience in compensation and benefits, with 5+ years in leadership.
Expertise in executive compensation and benefits management.
Knowledge of FLSA, ACA, ERISA regulations.
Strong leadership, problem-solving, and communication skills.
Ability to travel up to 15%.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Fishers, IN
Contract Oct 18, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking an Administrative Assistant to join our client for a temporary role in Fishers, IN! This exciting opportunity offers up to $20/Hour. As the Administrative Assistant, you will provide comprehensive administrative support to ensure smooth operations within the department. This role involves a variety of tasks such as managing schedules, organizing meetings, maintaining files, and assisting with special projects.
Key Responsibilities:
Coordinate and schedule meetings, travel arrangements, conferences, and other department events.
Maintain and update filing systems, ensuring information is easily accessible when needed.
Prioritize and manage large volumes of incoming communications, including phone calls and emails.
Distribute mail and prepare responses or follow-ups as necessary.
Serve as a liaison between departments and external partners, handling confidential and sensitive information appropriately.
Support ongoing and special projects by providing both independent and collaborative contributions.
Ensure adherence to internal policies and assist with explaining procedures when required.
Assist with obtaining supplies, preparing reports, and coordinating department mailings.
Perform other related duties as assigned to support departmental needs.
Requirements:
High school diploma or equivalent; additional education or certifications in office administration are preferred.
At least six months to one year of related experience in an administrative or office setting.
Strong organizational and multitasking skills with attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Wilmington, DE
Direct Hire Oct 17, 2024 Legal Contemporary Staffing Solutions (CSS) is seeking a detail-oriented Bankruptcy Legal Administrative Assistant to provide comprehensive administrative support to our client in Wilmington, DE! This full-time role requires strong organizational skills, attention to deadlines, and the ability to manage multiple responsibilities in a fast-paced legal environment. The assistant will play a critical role in ensuring the smooth operation of legal processes by supporting attorneys with document preparation, calendar management, and court communications. This opportunity offers $70,000-$75,000/year based on experience!
Key Responsibilities:
Provide general administrative support, including managing deadlines and assisting attorneys in meeting the objectives of the practice.
Coordinate and update attorney calendars, ensuring all court dates, hearings, and case-related deadlines are met.
Prepare routine legal documents such as pleadings and letters for attorney review and approval.
Assist with opening and closing case files, maintaining accurate and organized records.
Communicate effectively with courtroom staff including courtroom deputies, law clerks, and other court personnel in various court systems.
Handle electronic filing (e-filing) in bankruptcy, state, and federal district courts.
Qualifications:
3-5 years of experience in bankruptcy legal support is required.
Familiarity with e-filing procedures in relevant court systems is highly desirable.
Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) with excellent computer skills.
Strong organizational abilities and a keen eye for detail.
High School Diploma or equivalent required; additional legal or administrative education is a plus.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Wilmington, DE
Direct Hire Oct 17, 2024 Legal Contemporary Staffing Solutions (CSS) is seeking a Bankruptcy Paralegal to join our client in Wilmington, DE! The paralegal will assist attorneys in all stages of bankruptcy litigation, from document preparation to electronic filing, while managing case files and deadlines. This permanent opportunity offers $70,000-$90,000/year based on experience.
Key Responsibilities:
Assist in organizing, summarizing, and preparing documents for litigation.
Draft and file court documents electronically through CM/ECF.
Manage case files, monitor deadlines, and update attorney calendars.
Organize and track exhibits for depositions, hearings, and trials.
Perform administrative tasks to ensure team efficiency.
Qualifications:
2-5 years of bankruptcy paralegal experience (Delaware preferred).
Associate’s degree or paralegal certificate (Bachelor’s preferred).
Proficient in Microsoft Office; quick to learn new software.
Strong communication and organizational skills.
Availability for overtime when needed.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Dresher, PA
Contract To Hire Oct 17, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a Sr. Collections Specialist for a remote, temporary-to-permanent role offering up to $24/hour. This position is responsible for overseeing collections processes to ensure timely payments and maintain healthy accounts receivable. The role involves close coordination with internal teams and external clients. (Must be located in Central or Eastern time zones.)
Key Responsibilities:
Follow established collections policies to meet accounts receivable goals, sending notices and following up on overdue payments.
Collaborate with Client Services to resolve billing issues and update client communications.
Work with external agencies on escalated accounts, negotiating payment plans or settlements.
Maintain accurate records of collections, review reports, and ensure efficient handling of account status updates.
Assist with payment processing, fee applications, and issue credit memos for bad debts.
Support the month-end close process and participate in special projects as needed.
Qualifications:
Must be located in Central or Eastern time zones.
Associate’s degree in accounting/finance (preferred) or equivalent experience.
3+ years of collections/accounts receivable experience, preferably in financial services.
Proficiency in Microsoft Office, especially Excel and Outlook.
Strong communication, organizational, and interpersonal skills.
Ability to work independently and within a team in a fast-paced environment.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Austintown, OH
Direct Hire Oct 17, 2024 Pharmaceutical Contemporary Staffing Solutions (CSS) is seeking a Validation Engineer to join our client in Austintown, OH! The Validation Engineer is responsible for overseeing and executing validation activities to ensure that systems, equipment, and processes comply with FDA and cGMP standards. This includes developing validation plans, performing testing (IQ, OQ, PQ, CSV, PV), analyzing data, and preparing reports. This role involves collaborating with cross-functional teams and overseeing external contractors. This permanent opportunity offers up to $100,000/year based on experience!
Key Responsibilities:
Develop and implement validation plans for equipment, processes, and utilities.
Ensure compliance with FDA, cGMP, and other regulatory standards.
Execute validation protocols (IQ, OQ, PQ, CSV, PV), analyze data, and prepare reports.
Plan and conduct cleaning verification and validation studies.
Requalify equipment and facilities as necessary.
Investigate deviations affecting quality, safety, and compliance.
Collaborate on validation strategies for site transfer projects.
Oversee equipment installation, commissioning, and validation.
Supervise external contractors and manage multiple projects.
Author, review, and approve validation documents and SOPs.
Support regulatory submissions and inspections.
Qualifications:
Bachelor’s degree in Engineering, Life Sciences, or related field.
5+ years of validation experience in a pharmaceutical or biotech environment.
Strong knowledge of cGMP requirements and validation principles.
Experience with CSV, commissioning, and qualification of pharma utilities and equipment.
Familiarity with industry standards (GAMP5, ASTM E2500).
Excellent technical writing and data analysis skills.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Austintown, OH
Direct Hire Oct 17, 2024 Pharmaceutical Contemporary Staffing Solutions (CSS) is seeking a Quality Manager for a client in Austintown, OH. The Quality Manager will oversee quality assurance and control at a manufacturing facility, ensuring compliance with regulatory standards and internal policies. This role involves managing quality teams, leading regulatory inspections, audits, and continuous improvement efforts. This full-time role offers competitive compensation up to $125,000/year based on experience.
Key Responsibilities:
Oversee QA/QC processes, ensuring compliance with cGMP, USP, and other regulations.
Manage controlled document review, change control processes, and validation protocols.
Lead regulatory inspections and audits, ensuring successful compliance.
Oversee product quality reviews, external lab communications, and vendor management.
Guide direct reports and participate in cross-functional teams for audits and special projects.
Report quality metrics and stay updated on industry regulations and trends.
Qualifications:
Bachelor's degree in a scientific/technical field.
10+ years in biotech, pharma, or medical devices, with 7+ years in quality management.
Experience with FDA and regulatory agencies, quality management systems, and sterility assurance.
Strong leadership, communication, problem-solving, and analytical skills.
Ability to excel in a fast-paced environment.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Lake Mary, FL
Contract To Hire Oct 17, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a Senior General Liability Adjuster for a remote, temporary-to-permanent opportunity with up to $43/hour! The adjuster will handle complex liability claims, including general liability, negligence, and litigation, while ensuring compliance with laws and guidelines. The role also involves mentoring junior adjusters and assisting management with special projects.
Responsibilities:
Confirm coverage and investigate claims to establish facts, including damages and liability.
Negotiate settlements and secure necessary approvals.
Manage litigation, collaborating with defense counsel and attending mediations.
Identify subrogation opportunities and update reserves regularly.
Maintain compliance with reporting standards and provide guidance to junior adjusters.
Qualifications:
High school diploma required; Associate or Bachelor’s degree preferred.
5+ years of claims adjusting experience, with expertise in litigated claims.
Strong negotiation, communication, and organizational skills.
Proficiency in claims management and office software.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Philadelphia, PA
Contract To Hire Oct 17, 2024 Office Call Center
Contemporary Staffing Solutions (CSS) is seeking a Medicare Customer Service Representative to join our client for a remote opportunity (must be located within 1 hour of Philadelphia, PA)! As a Medicare Customer Service Representative, you will address benefit, eligibility, and claims inquiries via telephone, internet, or written correspondence. This Contract opportunity offers $18/Hour!
Key Responsibilities:
Respond to and resolve inquiries based on phone calls, emails, or letters from members, providers, and plan sponsors.
Direct and triage work to the appropriate departments or staff as necessary.
Accurately document interactions with members, providers, and others to track reasons for contact and identify trends.
Stay informed about and comply with corporate policies and procedures, as well as remain current on industry data.
Thoroughly review claims history to ensure accurate tracking of benefit maximums, coinsurance, and deductibles.
Utilize relevant system tools and resources to create quality letters and spreadsheets in response to inquiries.
Consistently provide world-class service to both internal and external customers.
Qualifications:
Prior experience working in call centers and customer service is required.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Proficiency in using computer systems and software applications related to the role.
Knowledge of Medicare policies and regulations is preferred.
Health insurance/healthcare experience is a plus.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Yardville, NJ
Contract To Hire Oct 16, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a detail-oriented and friendly Receptionist to join our client in Yardville, NJ! In this role, you will primarily handle document scanning, mail sorting, supply management, and occasional errands. You will also interact with executives and assist with office hospitality tasks. This temporary-to-permanent opportunity offers $20/Hour!
Key Responsibilities:
Scan and organize documents accurately and efficiently
Sort and distribute incoming mail
Take regular inventory of office supplies and order replacements as needed
Coordinate and order office lunches every Friday
Greet and recognize visiting executives a few times a month
Drop off mail at the post office once a week (mileage will be reimbursed)
Qualifications:
Proven experience as an administrative assistant or receptionist
Friendly and professional demeanor, with strong interpersonal skills
Experience with document scanning and maintaining organized files
Ability to manage office supply orders, take inventory, and handle lunch orders
Comfortable running occasional errands, including dropping off mail at the post office
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Malvern, PA
Direct Hire Oct 16, 2024 Accounting Finance Contemporary Staffing Solutions (CSS) is seeking a Staff Auditor to join our client in Malvern, PA! The Staff Auditor will support the internal audit team in conducting audits, evaluating controls, and ensuring compliance with company policies and regulatory requirements. This role is critical for maintaining organizational integrity, assessing risk management practices, and delivering reports to management. This permanent opportunity offers $55,000-$65,000/year based on experience!
Key Responsibilities:
Assist in the execution of internal audits in line with the annual audit plan.
Maintain and update documentation related to audit findings, ensuring all information is accurate and accessible.
Coordinate audit activities with external auditors and internal departments to ensure timely completion of audits.
Assist in performing risk assessments and developing audit programs tailored to organizational needs.
Review financial statements, operational processes, and compliance with applicable laws and regulations.
Support the internal audit team in preparing audit reports, presenting findings to management, and providing recommendations for improvements.
Track and follow up on corrective actions for audit findings to ensure issues are resolved in a timely manner.
Participate in the planning and scoping of audits, contributing to the continuous improvement of audit methodologies.
Collaborate with other departments to gather necessary data and ensure compliance with audit requirements.
Stay informed of industry regulations and best practices, applying this knowledge to audit activities.
Qualifications:
Bachelor’s degree in Accounting, Finance, or a related field.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other audit-related software.
Excellent written and verbal communication skills.
Strong attention to detail with the ability to manage multiple priorities.
Ability to work independently as well as part of a team.
Analytical mindset with strong problem-solving skills.
Familiarity with SOX compliance and other relevant regulatory frameworks is preferred.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Camden, NJ
Contract Oct 16, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a motivated and detail-oriented Administrative Assistant to join our client for a long-term, temporary position in Camden, NJ! As the Administrative Assistant, you will provide crucial support to senior-level staff, while handling a variety of administrative tasks and collaborating across teams to ensure smooth daily operations. This opportunity offers $18-$20/Hour based on experience!
Key Responsibilities:
Provide general administrative assistance to senior staff, including data entry and document management.
Serve as a liaison between internal teams and external vendors to facilitate project coordination.
Communicate with external retailers to gather necessary information for decision-making processes.
Maintain accurate and up-to-date records of communications and project details.
Assist with preparing reports, tracking progress, and summarizing data for senior team members.
Qualifications:
Prior experience in administrative support or customer service (phone or retail experience preferred).
Strong organizational and multitasking abilities, with keen attention to detail.
Competent in Microsoft Office (Word, Excel, PowerPoint), with the ability to manage data and create reports.
Excellent verbal and written communication skills, with a proven ability to collaborate effectively with colleagues and external partners.
A proactive attitude and the ability to work independently, while also being comfortable in a team environment.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Camden, NJ
Contract To Hire Oct 16, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking an IT Support Coordinator to join our client in Camden, NJ! The IT Support Coordinator plays a critical role in organizing, managing, and tracking IT-related data and troubleshooting processes. This position involves working with large sets of data, maintaining tracking logs, and coordinating between various stakeholders to ensure accurate and timely information flow. The coordinator will assist with technical reports, investigate ongoing issues, and provide essential support for hardware and software testing as needed. This temporary-to-permanent positions offers $19/Hour!
Key Responsibilities:
Organize and summarize incoming data (Excel format) from various IT sources, integrating into master tracking logs.
Ensure all necessary items from checklists or troubleshooting guides are collected and accurately tracked.
Communicate with internal and external parties to gather missing information and confirm checklist items.
Maintain and update spreadsheets, providing progress reports on cases and investigations.
Assist with technical reports, ongoing investigations, and failed hardware part collections.
Support hands-on hardware/software tests and assist with ad-hoc requests, including generating KPI reports and custom Excel tasks.
Qualifications:
Strong organizational skills, attention to detail, and ability to quickly learn IT systems.
Proficiency in Microsoft Office, especially Excel (pivot tables, sorting, filtering).
Effective communication skills for email and phone interactions.
Willingness to learn about infotainment devices and wireless technologies.
Ability to adapt to a fast-paced environment with changing priorities.
Experience in data management, collaboration, and IT support, with 2+ years preferred.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Washington, DC
Contract Oct 15, 2024 Legal Contemporary Staffing Solutions is seeking a Temporary Pro Bono Coordinator to support our client for a temporary, hybrid opportunity in Washington, DC! This individual will collaborate closely with the Pro Bono Team and office committees to ensure the smooth management of pro bono matters, events, and related administrative functions. The role involves coordinating pro bono efforts and helping maintain our commitment to serving those in need through legal services. This opportunity offers $35/Hour!
Responsibilities:
Oversee and track the status of pro bono cases, providing regular updates to the team.
Handle inquiries from legal service organizations and pro bono clients regarding case evaluations and statuses.
Ensure outgoing attorneys provide comprehensive updates on their pro bono cases before departure.
Analyze and share internal reports on pro bono participation and performance metrics.
Assist with planning and coordinating pro bono events, such as clinics and training sessions, alongside office committees.
Maintain a directory of partnerships related to pro bono work with external corporate clients.
Support marketing efforts by drafting content for pro bono matters, managing website updates, and compiling a list of pro bono awards.
Assist in preparing the annual pro bono report and provide administrative support for Community Impact Week events.
Offer general administrative support to the Pro Bono Team as needed.
Qualifications:
Bachelor’s degree or equivalent experience in an administrative role, preferably within a professional services environment.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience working with databases.
Excellent communication skills with a client-service orientation.
Strong organizational and multitasking abilities, with attention to detail and a proactive approach to problem-solving.
Solid writing, proofreading, and editing skills, with the ability to adapt content for various audiences.
A high level of professionalism and discretion, especially when handling confidential matters.
Demonstrated ability to manage projects independently and contribute to program development.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Wilmington, DE
Direct Hire Oct 14, 2024 Office Call Center Credit Manager
Contemporary Staffing Solutions is seeking a Credit Manager to join our client for a direct hire opportunity in Wilmington, DE! As the Credit Manager, you will oversee all credit and accounts receivable functions, ensuring accurate processing of customer payments, managing inquiries, and supporting sales and branch teams while leading a team of four and maintaining strong customer relationships. This role starts at $85,000/year with bonus opportunities, depending on experience!
Responsibilities of the Credit Manager Include:
Lead and manage a team of four AR specialists, providing training, guidance, and conducting performance reviews.
Manage accounts receivable functions, including customer invoicing, collections, and maintaining accurate customer records.
Handle credit assessments, monitor credit limits, and negotiate payment terms for customers.
Ensure accurate and timely application of customer payments, including checks, ACH payments, and credit cards.
Resolve escalated customer issues and maintain positive relationships with internal and external stakeholders.
Qualifications:
Bachelor’s degree in finance, accounting, or related field.
Minimum of 5 years of experience in credit and accounts receivable management.
Strong leadership skills with a focus on team management and problem-solving.
Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
Excellent communication and customer service skills, with proficiency in office applications and the ability to learn new systems.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Elk Grove, IL
Direct Hire Oct 14, 2024 Accounting Finance Controller
Contemporary Staffing Solutions is seeking a Controller to join our client for a direct hire opportunity in Elk Grove, IL! As the Controller, you will oversee financial operations for multiple locations, ensuring accurate and timely reporting, compliance with financial controls, and strategic financial planning. This role starts at $125,000/year with additional bonus opportunities, depending on experience!
Responsibilities of the Controller Include:
Lead month-end close process, preparing and analyzing financial statements in compliance with GAAP.
Implement and manage a shared service model for Accounts Receivable and Accounts Payable functions.
Drive the budgeting and forecasting process, providing insights to improve financial performance.
Monitor operational costs, analyze variances, and recommend cost reduction strategies.
Develop and enforce financial controls to ensure compliance with regulatory requirements and protect company assets.
Qualifications:
Bachelor's degree in Finance, Accounting, or related field.
Minimum of 5 years of experience in a Controller or Accounting Manager role.
Proficiency in Microsoft Office; knowledge of financial analysis and accounting principles.
Experience in distribution-related businesses is preferred.
Strong leadership, communication, and problem-solving skills with high attention to detail.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Mt. Laurel, NJ
Contract To Hire Oct 14, 2024 Office Call Center Delivery Logistics Coordinator
Contemporary Staffing Solutions is seeking a Delivery Logistics Coordinator to join our client in Mount Laurel, NJ! This Contract opportunity is offering $22.50/HR!
Responsibilities:
Investigate the delivery and licensing status of vehicles at courtesy delivery dealerships nationwide.
Manage the recall and reprinting of essential paperwork, including MSOs, for vehicles acquired from dealer stock, as well as for driver, dealer, or licensing party modifications.
Maintain transparent communication with internal stakeholders, such as Client Relations and Vehicle Supply Chain, by promptly notifying them of any delays that might impact successful vehicle delivery, along with expected timelines.
Ensure the accuracy and relevance of data in the status system by adding timely, clear, and concise notes.
Serve as the primary point of contact.
Collaborate with the team on projects to meet or exceed delivery deadlines.
Qualifications:
An Associate's or Bachelor's degree is preferred, but equivalent experience will also be considered.
Prior experience working with vendors is advantageous.
Knowledge of auto dealerships is a significant advantage. However, we are open to candidates from diverse backgrounds and are willing to provide training as necessary.
Open to candidates at an entry-level, provided they demonstrate longevity and sufficient administrative capabilities.
Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).
Strong verbal and written communication skills for interactions with clients, external vendors, and internal colleagues.
Critical thinking abilities to address complex challenges effectively.
Exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Capability to work both independently and collaboratively within a team.
Strong ability to prioritize tasks in a fast-paced environment while meeting deadlines.
Emphasis on accuracy and efficiency, especially when handling a high volume of tasks.
Proficiency in both independent work and team collaboration.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Camden, NJ
Contract Oct 14, 2024 Office Call Center IT Executive Assistant
Contemporary Staffing Solutions is seeking an Executive Assistant to join our client for a temporary, hybrid opportunity in Camden, NJ supporting our client's IT Department! As the IT Executive Assistant, you will provide high-level administrative support to the Chief Information Officer (CIO) and IT Leadership Team, ensuring smooth operations and contributing to the team’s strategic success. This role offers $30/hour!
Responsibilities of the IT Executive Assistant Include:
Manage executive schedules, meetings, and travel arrangements for the CIO and IT team.
Create PowerPoint presentations and reports for the CIO and other IT leaders.
Coordinate departmental events, training sessions, and team-building activities.
Serve as the IT department's desk move coordinator, ensuring smooth transitions for new and relocating employees.
Handle executive-level correspondence and maintain filing systems for the IT department.
Qualifications:
4–6 years of relevant executive assistant experience.
Proficient in Microsoft Word, PowerPoint, and Excel; familiarity with Oracle systems is a plus.
Strong verbal and written communication skills, with the ability to interact with all levels of personnel.
Excellent organizational and time management skills, with the ability to handle confidential information.
Ability to manage multiple tasks under pressure and work independently.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Dresher, PA
Contract Oct 14, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a Revenue Assurance Specialist to join our client for a remote opportunity (must be located in Central or Mountain time)! The Revenue Assurance Specialist will play a key role in ensuring the seamless integration of clients into our service agreements. This position involves utilizing DocuSign for document management, maintaining effective client communication, and collaborating with business lines to create and manage service agreements. This Contract opportunity offers $22-$25/Hour!
Key Responsibilities:
Utilize DocuSign to create and manage document templates, perform mass mailings, and handle client communications.
Maintain regular communication with clients to ensure smooth transitions and address any queries or issues.
Collaborate with various business lines to develop and finalize new service agreements.
Engage in internal meetings and maintain continuous communication with team members.
Support internal resources and assist in training initiatives as needed.
Requirements:
Proficiency with DocuSign is essential.
Experience with Excel, including general functions such as V-lookups.
Administrative background with strong organizational skills.
Experience in wealth management, financial services, or retirement plans is a plus.
Previous operational support experience is beneficial.
Strong interpersonal skills with the ability to work collaboratively in a team-oriented environment.
Ability to handle confidential information with discretion.
Relevant degrees and professional credentials are encouraged.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
West Palm Beach, FL
Contract To Hire Oct 11, 2024 Office Call Center Contemporary Staffing Solutions (CSS) is seeking a Customer Resolutions Coordinator to join our client in West Palm Beach, FL! The Customer Resolutions Coordinator plays a vital role in ensuring customer satisfaction by addressing and resolving customer concerns and inquiries. This role is responsible for managing customer communications, resolving issues promptly, and working closely with internal teams to ensure the best possible experience for clients. This temporary-to-permanent opportunity offers $20/Hour!
Key Responsibilities:
Serve as the primary contact for customers, responding to inquiries and resolving concerns efficiently and professionally.
Handle incoming communications via phone, email, and online channels, ensuring prompt and courteous responses.
Investigate and resolve customer issues related to products or services, collaborating with other departments as needed.
Maintain accurate records of customer interactions, ensuring that all details are documented appropriately.
Monitor customer feedback and follow up to ensure issues are fully resolved and customer satisfaction is achieved.
Escalate more complex issues to senior team members or managers when necessary, ensuring timely resolution.
Assist with special projects, customer outreach initiatives, and events that involve direct interaction with clients.
Identify patterns in customer feedback to help improve processes and overall service delivery.
Stay informed about company policies, services, and product updates to provide accurate and helpful information to customers.
Qualifications:
High school diploma or equivalent required; an associate degree in business or a related field is preferred.
Minimum of 1 year of experience in a customer service or problem-resolution role.
Strong proficiency in computer applications, including Microsoft Office and customer relationship management (CRM) software.
Excellent verbal and written communication skills, with the ability to manage difficult conversations with professionalism.
Strong attention to detail, multitasking abilities, and time-management skills.
Ability to work independently, prioritize responsibilities, and handle a fast-paced workload.
A positive, customer-focused mindset with a commitment to delivering high-quality service.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
