Job Title: Customer Solutions Representative

Job Overview:
We are seeking a dedicated and detail-oriented Customer Solutions Representative to support critical data entry, customer service, and account processing functions for a well-established organization. This hybrid, temporary-to-hire opportunity, based in Wayne, PA, plays a key role in processing customer requests, quoting accounts, and ensuring the accuracy of application data.

Compensation:

• $20.00/hour

Work Schedule:

• Monday to Friday schedule
• Availability to work until 8:00 PM on select days after training (typically 1–2 days per week, remote days)
• Training hours: Monday–Friday, 8:00 AM to 4:30 PM

Key Responsibilities of the Customer Solutions Representative:

• Enter application and location data into internal rating systems using Excel-based tools
• Respond to internal and external customer inquiries via phone and email
• Review and handle written customer requests efficiently
• Qualify accounts based on company guidelines and underwriting procedures
• Research property coverage history, prior losses, and occupancy details
• Assign values, calculate total insured amounts, and input quotes into rating systems
• Order risk assessments when necessary and issue bound new business
• Collaborate with brokers, agencies, and internal departments to gather required information
• Provide quotes within established authority by evaluating exposures and rating data
• Support various special projects and maintain accurate account records
• Manage a high volume of inbound and outbound calls

Qualifications and Skills for the Customer Solutions Representative:

• Call center or strong customer service experience is required
• Bachelor's degree preferred; equivalent experience will be considered
• Proficient with basic Excel and Microsoft Office tools
• Strong communication skills, both written and verbal
• Ability to analyze and interpret data accurately
• Comfortable working in a fast-paced, high-volume environment

Why Join Us?
This is an excellent opportunity to gain valuable experience in a dynamic and supportive environment. You’ll be part of a collaborative team where your attention to detail and customer service skills will make a meaningful impact. With the potential to transition into a long-term role, this position is ideal for someone eager to build a career in client services, underwriting support, or insurance operations.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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