Job Title: Call Center Representative

Job Overview:
Contemporary Staffing Solutions is seeking a Call Center Representative to join our client to support customers with timely, knowledgeable service across multiple communication channels. This remote opportunity is open to candidates located in Pennsylvania and is structured as a temporary-to-hire position. The Call Center Representative will draw on prior financial services experience to answer account and lending questions, resolve concerns, and create a positive customer experience. This role is ideal for someone who is comfortable working independently in a remote setting while staying connected to a collaborative service team.

Compensation:
$18.50/hour

Work Schedule:
Training: Monday – Friday, 11:00 AM – 5:00 PM for approximately 2 weeks 
Regular Schedule: Monday – Friday, 9:00 AM – 5:30 PM
Flexibility to accommodate occasional schedule adjustments based on business needs is required.

Key Responsibilities of the Call Center Representative:

• Deliver responsive customer support by handling inquiries through phone, email, and chat in a professional and service-oriented manner.
• Guide customers through questions related to deposit accounts, retirement products, certificates, auto lending, and other financial services.
• Investigate concerns, identify appropriate solutions, and help resolve customer issues efficiently while maintaining a positive experience.
• Navigate multiple technology platforms and internal resources to research information, document interactions, and provide accurate assistance.
• Stay informed on applicable financial products, procedures, and service guidelines to provide consistent and reliable information.
• Partner with team members to support service goals, share information, and adapt to changing priorities or scheduling needs.

Qualifications and Skills for the Call Center Representative:

• Previous professional experience within a bank, credit union, or other financial institution is required.
• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Comfortable learning and working across multiple technology platforms while managing customer interactions efficiently.
• Excellent organization, time management, and follow-through, with a dependable and punctual approach to work.
• Ability to work effectively both independently in a remote environment and collaboratively as part of a customer-focused team.
• Adaptable to changing business needs, including occasional adjustments to scheduled work hours.
• Access to reliable internet and a quiet, dedicated home workspace suitable for handling customer interactions.

Why Join Us?
This opportunity offers the chance to build on your financial services background while strengthening your customer support and problem-solving skills in a fully remote environment. You’ll gain exposure to a range of financial products while working alongside a collaborative team focused on delivering a strong customer experience.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.