Commercial Lines Account Manager (Hybrid) #112221
Admin/Office Tampa, FL
Direct Hire May 4, 2023
Admin/Office
Commercial Lines Account Manager (Hybrid)
Our client is seeking a skilled Commercial Lines Account Manager to join their team in Tampa, FL for a Hybrid role! The Account Manager is primarily responsible for managing a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. This Direct-Hire opportunity is offering a salary range of $55,000-$85,000/ year based on experience!
Responsibilities of the Account Manager include:
- Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible.
- Works closely with Producers and other company personnel on all aspects of client service, marketing, and renewal while adhering to the company’s best practices and standard procedures.
- Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
- Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
- Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
- Responsible for overall retention of accounts in assigned book of business.
- Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.
- Manages, organizes, and conducts client meetings when necessary.
- Appropriately documents conversations with clients and carrier representatives and updates all company computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems.
- Travels on company business as required.
- Prepares reports for management as required.
- Oversees functions performed by lower level Account Managers and Assistant Account Managers as required.
- Supports, mentors, and trains lower level Account Managers and Assistant Account Managers, as necessary.
- Attends industry related continuing education training and courses.
- Performs other duties and projects as assigned
Qualifications of the Account Manager include:
- At least 3+ years of experience and demonstrated proficiency in an insurance Account Management role
- in required lines. Brokerage experience is preferred.
- High School diploma or equivalent; AA and/or college degree preferred.
- Excellent oral and written English communications skills.
- Superior customer service and problem-solving skills.
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
- Ability to work in a team environment.
- Currently licensed in good standing in required lines and states.
- Current with all necessary CE credits in required lines and states.
- Advanced professional designation highly desirable (e.g. AAI, ARM, CIC).
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.