Client Banking Specialist (Remote in MST) #34615
Office Call Center Wayne, PA
Contract To Hire Jun 9, 2023
Office Call Center
Contemporary Staffing Solutions is seeking a Client Banking Specialist (Filing and Claims) to join our client for a remote opportunity (must be located in MST)! The Client Banking Specialist (Filing and Claims) is primarily responsible for processing incoming check payments along with prepping outgoing check payments. This Contract-to-Hire opportunity is offering $20.50-$21.15/HR!
Responsibilities of the Client Banking Specialist include:
Responsibilities of the Client Banking Specialist include:
-
Process incoming checks
- Batch processing claims ready for payment in the appropriate core system to aid in the timely reporting of provider/vendor payments to clients.
- Batch processing claims ready for advance funding payment in the appropriate core system to aid in the timely reporting of provider/vendor payments to clients.
- Client implementation duties – Setup of new client configuration with payment vendor.
- Regression test and verify functionality of program modules as software updates are loaded. Report any issues to IT with modules if issues are discovered.
- Monitoring the document matching queue to ensure timely release of items
- Back-up and other duties, as assigned.
- Customer Service
- Acts as a role model in demonstrating the core values in customer service delivery.
- Provides timely and thorough follow-up with internal and external customers.
- Appropriately escalates difficult issues up the chain of command.
- Quality Assurance
- Perform review and/or audit of other employees’ work to ensure quality and procedural measures are being met.
- Actively participate in Client Banking team meetings and cross-departmental meetings as necessary.
- Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.
- Performs self-quality monitoring to develop and execute plans to meet established goals.
- Provides ongoing feedback to help optimize quality performance.
- This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.
Qualifications of the Client Banking Specialist include:
- H.S. Diploma required
- Minimum of 2 years related work experience.
- Working knowledge of Excel, Word and Access.
- Basic bookkeeping knowledge
- Proficient in 10-key and typing skills
- Ability to follow-up on work assigned and obtains proper review and approval.
- Ability to gather and analyze information for problem resolution.
- Proficient in communication and interpersonal skills.
- Strong attention to detail.
- Positive attitude and above average customer service skills.
- Ability to meet deadlines, handle stress, interacts professionally with others.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
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