Collections Specialist (Remote in CST) #34680
Admin/Office
Brainerd, MN Contract Aug 23, 2023
Contemporary Staffing Solutions is seeking a Collections Specialist to join our client for a remote opportunity (must be located in CST)! The Collections Specialist is primarily responsible for managing and overseeing the collection of outstanding debts owed to the organization. You will work closely with clients, customers, and internal departments to ensure timely and effective collection of payments. This Contract opportunity is offering $20/HR! 

Responsibilities of the Collections Specialist include:
  • Contact customers via phone, email, or other communication channels to discuss and resolve outstanding debts.
  • Negotiate payment arrangements with customers to establish repayment plans based on their financial capabilities.
  • Maintain accurate and up-to-date records of all collection activities, including communication logs, payment history, and collection efforts.
  • Identify and resolve any discrepancies or issues related to customer accounts, such as billing errors or disputes.
  • Investigate and analyze delinquent accounts to determine the best course of action for collection, including legal action if necessary.
  • Collaborate with internal teams, such as sales, customer service, and finance, to resolve customer inquiries and address payment issues.
  • Monitor and review aging reports to identify high-risk accounts and take appropriate actions to minimize bad debt exposure.
  • Provide regular reports and updates on collection activities, account statuses, and collection trends to management.
  • Stay updated on relevant laws, regulations, and best practices related to debt collection, ensuring compliance with applicable rules.
  • Contribute to process improvements and initiatives to enhance the efficiency and effectiveness of the collections process.
Qualifications of the Collections Specialist include:
  • High school diploma or equivalent; a bachelor's degree in finance, accounting, or a related field is a plus.
  • Proven experience as a Collections Specialist or similar role preferred
  • Excellent negotiation and communication skills, with the ability to empathize and maintain professionalism while dealing with customers.
  • Proficiency in using Microsoft Excel. 
  • Experience using Lawson Software is a plus. 
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Attention to detail and accuracy in maintaining records and documentation.
  • Ability to work independently and collaboratively as part of a team.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.