Case Coordinator #34759
Other Area(s)
WilmingtonDE Direct Hire Sep 28, 2023
Contemporary Staffing Solutions is seeking a Case Coordinator to join our client in Wilmington, DE (North of the Canal). The Case Coordinator is primarily responsible for enrolling, monitoring, and supporting physically disabled adults (participants) who direct their own attendant care in state-funded and Medicaid-funded programs. This Direct-Hire opportunity is offering $40,000-$51,000/year based on education/experience!

Responsibilities of the Case Coordinator include:
  • Process IRS, Department of Labor, regulatory and agency documents in both paper and electronic formats to establish program participant as a household employer of personal care attendants
  • Educate participants and attendants with respect to governmental, regulatory and agency policies, procedures, roles and responsibilities
  • Collaborate with staff that process payroll to ensure accurate and timely payment to attendants; broker payroll problem resolution
  • Perform all facets of case management including investigating, reporting, and representing the agency before funders and regulatory personnel
  • Provide participants with the on-going training and human resources support that enable them to manage their employees/personal attendants
  • Train the participant in program compliance, EEO, requirements, DOL and IRS guidelines, prevention of fraud and abuse, etc.
  • Visit participants in their residence or community as well as make phone contact according to schedules and document all visits and contact via formal report.
  • Assist participants in recruiting and screening attendant applicants
  • Perform background screening of attendant applicants
  • Document and report grievances and critical incidents

Qualifications of the Case Coordinator include:
  • Bachelor’s degree preferred with at least three (3) years of experience in accounting, payroll, banking, human resources, customer service or case management.  In lieu of a Bachelor’s degree, an Associate’s degree and more than 4 years of advanced experience in accounting, payroll, banking, human resources, customer service or case management.
  • Prior experience in case management and community- based work preferred
  • Basic knowledge of payroll processes, human resource procedures and/or familiarity with fiscal management preferred.
  • Must have independent means of reliable transportation and be willing to use own car for field work.
  • Bilingual ability in Spanish is a plus
  • Must live within 10 miles of Kent/Sussex Counties
  • Must be able to tolerate driving for up to three hours per trip and up to six hours cumulatively during a standard workday, if necessary.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: