Customer Service Agent #34830
Admin/Office
Atlantic City, NJ Direct Hire Jul 19, 2023
Contemporary Staffing Solutions is seeking multiple Customer Service Agents to join our client in Atlantic City, NJ! The Customer Service Agents are primarily responsible for responding to all customer inquires in person, verbally, and in written communication. This Direct-Hire opportunity is offering $20.13/HR with opportunities to grow!

Responsibilities of the Customer Service Agent include:
  • Addresses and responds to all customer inquiries.
  • Utilizes Company Systems to complete transactions needed to maintain and establish customer account and billing records.
  • Provides overall satisfactory customer service experience.
  • Answer all customer inquiries; in person, verbal, and written in accordance with Company and BPU policies.
  • Process To Do types as described in the company’s internal CIS system.
  • Prepare transactions needed to establish and/or update customer account/ billing record, meter and service work order activity, gas leaks, merchandise loans, deposits and budgets.
  • Address and respond to incoming correspondences.
  • Discuss with customers collection activity, payment arrangements, assistance programs, and overdue balances.  
  • Process, post, and balance incoming customer payments.  
  • Assist in training of other Customer Representatives as directed by Supervision.
  • Perform other customer service and clerical related duties as required by Supervision.

Requirements of the Customer Service Agent include:
  • High School Diploma
  • Applicants must pass basic skills test
  • Call center experience
  • Prior job experience meeting KPIs
  • Bilingual
  • Industry Experience: Banking, Mortgage, Utility, Medical Administration, Dispatcher, Military

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.