Customer Service Agent (Hybrid) #34849
Office Call Center Houston, TX
Contract Sep 11, 2023
Office Call Center
Contemporary Staffing Solutions is seeking a Customer Service Agent to join our client in Houston, TX for a hybrid opportunity! The Customer Service Agent is primarily responsible for answering and satisfying inbound customer calls in a high-volume environment; assist customers with placing orders; contact customers about orders; and assist with special projects, as needed. This Contract opportunity is offering $20/HR!
Responsibilities of the Customer Service Agent include:
Responsibilities of the Customer Service Agent include:
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Enter phone orders quickly and accurately.
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Ensure that the employee's DLD, shipping address, part numbers, logos and order type is correct;
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Check customer allowance balances and verify the information is correct.
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Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary;
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Handle catalog requests and send to the appropriate person;
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Process Rush and Same Day order requests;
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Answer inquiries regarding delivery dates, backordered items and track customer shipments if necessary;
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Assist customers in selecting appropriate merchandise;
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Transfer calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer;
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Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner;
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Work with team members well and communicate with them effectively;
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Perform other duties and projects as assigned;
Requirements of the Customer Service Agent:
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Excellent attention to detail
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Excellent telephone and verbal communication skills;
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Excellent customer service skills, including the demonstrated ability to effectively build rapport with customers;
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Ability to work effectively in a team environment;
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Excellent organization and time management skills, and the ability to multi-task;
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Strong computer skills;
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Action-orientation;
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Ability to learn quickly;
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Bi-lingual skills a plus;
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High School Diploma or equivalent required;
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A minimum of one -three years prior Inbound Customer Service Call experience strongly preferred.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.