Administrative Assistant #34960
Office Call Center farmingdale, NY
Contract Sep 6, 2023
Office Call Center
Contemporary Staffing Solutions is seeking a Administrative Assistant to join our client in Farmingdale, NY for a ONSITE opportunity! The Administrative Assistant is primarily responsible for communicating information verbally and in writing with lessees, dealers, credit unions, and customers regarding lease return center services and policies. This CONTRACT opportunity is offering $22/HR!
Responsibilities of the Administrative Assistant include:
Requirements of the Administrative Assistant include:
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus on Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
Responsibilities of the Administrative Assistant include:
- Provide a welcoming and friendly environment both in person and over the phone.
- Communicate and exchange information verbally and in writing with lessees, dealers, credit unions, and customers regarding lease return center services and policies.
- Expert knowledge of New York State Attorney General Leasing Excess Wear and Damage Arbitration Program.
- Work to deadlines and respond in a flexible way to the changing demands including ensuring all customers are responded to promptly and professionally.
- Responsible for the assignment of CU Xpress lease customer inspections and documenting appropriate information in appropriate AIM calendar and Fusion Auto Finance proprietary LMMS system.
- Responsible for scheduling of off-lease vehicle returns and inspections for customers, dealers, and transporters.
- Prepare New York State required documents for vehicle lease returns such as Odometer Statement and New York State Damage Report
- Prepare and validate CU Xpress lease customer return paperwork is completed and signed according to New York State Leasing Excess Wear & Damage Arbitration requirements
- Research, audit, validate, and prepare customer lease end invoices.
- Assist customers with the filing of insurance claims for the repair of damaged windshields or collision damage.
- Document all customer interactions (phone calls, paperwork, face-to-face interaction) in the proprietary LMMS system.
- Contact Credit Union partners to verify remaining payments or current account status of off-lease vehicles received prior to invoicing.
- All members of our administrative department work as a team and are cross trained to assist with the overall process. Therefore, this role requires you to be proactive in seeking additional administrative support as needed.
- May require additional hours as business needs dictate or perform other duties as assigned by supervisor.
Requirements of the Administrative Assistant include:
- Administrative experience
- Understand accounting
- Computer savvy, Proficient in MS Office Suite
- Strong customer service and communication skills
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus on Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.