Customer Service Representative #35029
Admin/Office Florence, NJ
Contract To Hire Aug 22, 2023
Admin/Office
Contemporary Staffing Solutions is seeking a Call Center Representative to join our client in Florence, New Jersey! The Call Center Representative is primarily responsible for handling a large volume of inbound and outbound calls, takes orders, answers questions and addresses any concerns of the customer. This Contract-to-Hire opportunity is offering $17-$18/HR!
Responsibilities of the Call Center Representative include:
Responsibilities of the Call Center Representative include:
-
Manage large volume of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to queries and concerns.
-
Process customer orders; verify for accuracy and completeness.
-
Identify customer needs, clarify and research every issue providing positive resolutions.
-
Make recommendations for additional products and services.
-
Ensure customers feel valued and supported.
-
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Requirements of the Call Center Representative include:
-
Minimum of 2 years of experience in a customer support/data entry role
-
High School Diploma or equivalent
-
Exceptional customer service skills to maintain relationships with customers and co-workers
-
Proficient Microsoft Office Suite and Excel abilities
-
Adept listening skills
-
Excellent oral and written communication skills
-
Strong understanding of company products
-
Problem-solving ability
-
Ability to upsell products
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.