Mail Operations Representative #35089
Office Call Center
Kansas City, MO Direct Hire Oct 24, 2023
Contemporary Staffing Solutions is seeking a Mail Operations Representative to join our client in Kansas City, MO! The Mail Operations Representative is primarily responsible for providing high quality services to 529 plans via mail requests and following documented procedures.  This position provides client services to 529 plans by managing incoming mail requests from account owners and advisors seeking information or executing requests on specific accounts, product or plan information, and policies and procedures.  This Direct-Hire opportunity is offering $17.50/HR!

Responsibilities of the Mail Operations Representative include:
  • Meet and/or exceed department standards for productivity and quality
  • Review financial vouchers ensuring all batches are in good order within proprietary systems.
  • Utilize remote check deposit software to transmit time sensitive checks to the bank.
  • Sort and prepare incoming mail based on plan, transaction type and documented procedures.
  • Scan and archive prepared batches.
  • Utilize document capture and storage applications to process requests.
  • Demonstrate flexibility and team-oriented attitude in support of 529 plan business.
  • Provide exceptional client service skills.
  • Demonstrate strong problem resolution skills.
  • Solid organizational and communication skills with strong attention to detail.
  • Complete core corporate training and develop solid knowledge of systems.
  • Self-motivation to consistently improve job knowledge to advance service capabilities.
  • Stay up-to-date on 529 and financial services industry knowledge in support of clients.
  • Provide suggestions on how to improve quality and/or productivity.
  • Demonstrated ability to prioritize work ensuring high priority tasks are completed within a timely matter amongst a team environment
  • Willingness to assist other functional areas.
  • Be a willing participant or take ownership of projects assigned to unit.
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • Assist with other tasks and projects as assigned

Requirements of the Mail Operations Representative include:
  • High School Diploma or equivalent required. Associate's or Bachelor's degree preferred. 
  • At least 6 months experience in a professional work environment preferred
  • Prior financial service industry experience or Cashiering/Reconciliation experience
  • A team player with a strong analytic mindset with advanced problem solving, organizational and communication skills
  • Detail oriented, PC/keyboard proficient, flexible, self-motivated, ability to multitask and work well under pressure

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.