Customer Service Representative (Hybrid) #35145
Office Call Center
Wayne, PA Contract Sep 11, 2023
Contemporary Staffing Solutions is seeking multiple Customer Service Representatives to join our client for a hybrid opportunity in Wayne, PA! This Contract opportunity is offering $21/HR!

Key Responsibilities: 
  • Utilize Excel-based tools to process location and value data for input into the rating system.
  • Input application data into the rating system.
  • Communicate effectively via phone and email with both internal and external customers.
  • Review and handle written customer requests.
  • Qualify accounts in accordance with the client's guidelines.
  • Research property locations for previous coverage and losses using the client's systems.
  • Utilize the internet for account research, assign occupancies to locations, calculate total insured values, and enter quotes into the the client's quoting and rating system.
  • Order risk assessments as necessary, issue bound new business, and collect information for monthly exception accounts.
  • Collaborate with brokers/agencies, customers, and internal departments.
  • Quote accounts within authorized limits by assessing exposures, experience ratings, and adjusting account details, rates, and pricing.
  • Participate in special projects as required.

Requirements: 
  • High School Diploma or equivalent required; Bachelor's Degree preferred 
  • Proven call center or customer service experience. Experience handling high volume inbound/outbound calls is preferred. 
  • Excellent verbal and written communication skills are essential. You should be able to communicate clearly, empathetically, and effectively with customers and colleagues.
  • Basic computer skills are necessary, including proficiency in using email, web browsers, and data entry software. Familiarity with customer relationship management (CRM) software is preferred.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.