Office Coordinator #35198
Office Call Center
Farmingdale, NY Contract Nov 27, 2023
Contemporary Staffing Solutions is seeking a Office Coordinator to join our client in Farmingdale, NY! As a Office Coordinator, your primary responsibility will be the efficient processing of lease buyout documents, encompassing customer purchases, loan extensions, and returns. You will create a welcoming and courteous atmosphere for customers, whether they interact with you in person or over the phone. Effective communication, both written and verbal, with lessees, dealers, credit unions, and customers regarding lease return center services and policies will be a key aspect of your role. Collaborating with the Lease Buyout Advisor, you will request, receive, and handle all essential paperwork needed for finalizing lease-to-loan conversions. This Contract opportunity is offering $20-$25/HR!

Key Duties:
  • Prepare all necessary pre-appointment documents to enhance customer interactions.
  • Gather and organize payoff information from credit unions, documenting it in a workbook before passing it to the Lease Buyout Advisor.
  • Collect any additional customer documentation as assigned by the Lease Buyout Advisor.
  • Conduct thorough audits of all paperwork and workbooks to ensure 100% accuracy and completion.
  • Follow up on requests for payoff information from credit unions and prepare payoff letter documentation in the workbook prior to handoff to the Lease Buyout Advisor.
  • Adhere to deadlines and adapt to changing circumstances, maintaining prompt and professional responses to all customers.
  • Document all customer interactions, whether through phone calls, paperwork, or face-to-face meetings, using the client’s AF proprietary LMMS and ALS systems.
  • Contact Credit Union partners to verify remaining payments or the current account status of off-lease vehicles before invoicing.

Requirements:
  • High School Degree Required; College Degree Preferred
  • 1-3 years of Administrative Experience
  • 1-3 years of Customer Service Experience
  • Finance or Automotive Experience Preferred
  • Proficiency in Microsoft Office products and internal software systems is essential to streamline the lease-end process.
  • Possess expert knowledge of the client’s auto finance "no surprise policy" for excess wear and tear.
  • Demonstrate expertise in the New York State Attorney General Leasing Excess Wear and Damage Arbitration Program.
  • Exhibit excellent written and verbal communication skills.
  • Foster a collaborative and helpful environment, prioritizing the assistance of customers and colleagues alike.
  • Be a positive and motivating influence within the team.
  • Embrace a collaborative ethos, as all members of the Lease Buyout department are cross trained to support the overall process. Proactive efforts to seek additional administrative support and training when needed are expected.
  • May require occasional additional hours based on business needs or perform other duties as assigned by the supervisor.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.