Customer Service Representative #35202
Office Call Center
SanfordNC Contract To Hire Sep 22, 2023
Customer Service Representative

Contemporary Staffing Solutions is seeking a friendly, responsible Customer Service Representative to join our client in Sanford, NC! As the Customer Service Representative, you will be responsible for taking inbound calls and making outbound calls in our client's sales center, in addition to billing and accepting payments on customer accounts. This is a temporary, on-site opportunity offering $20/hour!

Responsibilities of the Customer Service Representative Include:
  • Assist customers in the sales showroom with any inquiries.
  • Maintain customer accounts by entering any changes, charging accounts for services, collecting and reconciling payments, and issuing credits or adjustments, as needed. 
  • Receive and communicate any order information from the sales center to the service department for production. 
  • Monitor and implement any changes in company policies or documentation requirements, methods of payment, and reconciliation of accounts. 
  • Review customer budgets and assist in the preparation of increase of customer budget amounts. 
  • Perform credit history checks on any prospective customers.
  • Maintains excellent level of customer service through all customer interactions. 
Requirements of the Customer Service Representative:
  • 1-2 years of clerical or customer service experience within a call center environment, preferred. 
  • Excellent written and verbal communication skills. 
  • Experience handling cash and receiving customer payments. 
  • Proficient in Microsoft Office Suite. 
  • Strong computer, math, and collection skills.