Program Support Specialist

Contemporary Staffing Solutions (CSS) is seeking a friendly, organized Program Support Specialist to assist with managing our client, a healthcare organization located in Metuchen, NJ, office operations. As Program Support Specialist, you will be responsible for coordinating patient visits, communicating with patients, and working closely with the organization's director to ensure the office operates effectively. This is a temporary, in-person opportunity offering $25/hour!

Responsibilities of the Program Support Specialist Include:

• Manage the office's schedule by coordinating patient visits, assign the appropriate staff to each patient, and update the schedule for any cancellations. 
• Open and close the office space at 8AM and 6 PM, Monday to Friday, ensuring that the office is clean and appropriate for customers. 
• Perform additional general office management tasks, such as cleaning, stocking shelves, filing documents, organizing items, and ordering office supplies. 
• Welcome patients into the office for their visits in a friendly manner, offering any information to the patients, as needed. 
• Assist the organization's director with staff events, such as meetings, team building events and celebrations, community engagement and outreach, and welcome activities for new staff. 
• Report and troubleshoot any issues; ensure patient satisfaction at all times; escalate any complaints to the organization's director. 

Requirements of the Program Support Specialist:

• 1+ year(s) of medical administrative experience in a doctor's office. 
• Associate's Degree in Healthcare Administration or Business, preferred. 
• Excellent written and verbal communication skills and customer service experience. 
• Prior experience with medical billing and electronic medical records, preferred. 
• Strong interpersonal skills; ability to empathize with patients.