Customer Experience Specialist (Hybrid) #35354
Admin/Office
Haddonfield, NJ Direct Hire Oct 20, 2023
Contemporary Staffing Solutions is seeking a Customer Experience Specialist to join our client in Haddonfield, NJ for a hybrid opportunity! This Direct-Hire opportunity is offering an annual salary of $55,000-$65,000!

Responsibilities:
  • Implement effective pricing and on-boarding strategies to attract and retain new and existing customers.
  • Increase customer load count by accepting, building, scheduling, and managing loads using customer-specific platforms.
  • Execute spot quotes and bids on customer load board platforms, utilizing pricing tools.
  • Collaborate with Capacity Specialists, Pricing, and Business Development to ensure pricing strategies align with market intelligence.
  • Identify growth opportunities within assigned accounts and collaborate with various teams to develop strategies to win new business.
  • Drive decision-making and participate in problem-solving activities to achieve team and company goals independently.
  • Participate in strategy meetings to support customer onboarding, integrations, and RFPs, following outlined processes.
  • Work closely with Capacity Specialists to meet or exceed customer profitability goals and minimize load turnbacks.
  • Escalate and inform OEM about negative ROI loads or lanes, with proposed improvement strategies.
  • Understand assigned customer requirements, SOCs/SOPs, and apply them to freight management for repeat business.
  • Proactively identify areas for internal process improvement within assigned accounts to increase load count, revenue, and customer satisfaction.
  • Leverage customer relationships to uncover new opportunities within existing accounts and document prospect/customer interactions in the client's CRM platform for cross-functional visibility.

Qualifications and Education Requirements:
  • High school diploma or a minimum of 3 years of equivalent industry training or experience.
  • 2+ years of experience in customer service, sales, or a customer-facing role.
  • Basic understanding of MS Office and willingness to learn related technologies.
  • Excellent written and verbal communication skills.

Preferred Skills:
  • Bachelor's degree in Business Administration, Supply Chain Management, or Communications (preferred).
  • Certified Broker Transportation certificate or other relevant industry certification.
  • Proficiency in or aptitude to learn MS Office and related technologies.
  • Strong organizational skills.
  • Excellent presentation skills.
  • Strong written and verbal communication skills.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.