Customer Service Representative #35423
Office Call Center
Orefield, PA Contract Nov 28, 2023
Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client in Orefield, PA! As a Customer Service Representative, you will play a crucial role in upholding the client’s high Standards of Performance, focusing on safety, customer satisfaction, and achieving outstanding results. This Contract opportunity is offering $20/HR!

Key Responsibilities:
  • Customer Engagement: Your primary responsibility will be to engage with our customers through various channels, including phone calls, emails, and in-person interactions, ensuring their satisfaction and striving for first-call resolution.
  • Compliance: Adhere to company and corporate guidelines, meeting performance goals set by the business unit, and maintaining a commitment to safety, WOW (World of Work), presentation, and results-oriented work.
  • Technical Proficiency: Demonstrate the ability to navigate multiple computer programs, screens, and resources, with a strong emphasis on detailed and accurate documentation for each transaction.
  • Schedule Adherence: Work within a structured environment, adhering to a defined schedule, including headset use, scheduled breaks, and lunches.
  • Flexibility: Be prepared to work at multiple locations, which may involve occasional travel and extended hours, particularly during emergency situations, storm preparation, and restoration efforts.
  • Transaction Handling: Conduct various customer transactions, including meter and service order creation, payment processing, and maintaining accurate records in the billing system.
  • Customer Correspondence: Address customer concerns related to high bills, service activation/deactivation, deposits, and other ad hoc requests professionally and effectively.
  • Problem Solving: Research, identify, and resolve discrepancies, making necessary adjustments and corrections as required.
  • Cash Handling: In some instances, engage in cashiering and batch processing, ensuring precise reconciliation of funds and cash reports with a high degree of accuracy.
  • Community Engagement: Participate in Chesapeake Utilities Cares programs and support community grassroots efforts.
  • Collections: Assist in the collection and disconnection process as directed by company rules and regulations.
  • Interdepartmental Collaboration: Foster positive working relationships with other department contacts and external organizations.
  • Additional Responsibilities: Undertake any other duties assigned by your Supervisor within the scope of the business unit job.

Qualifications:
  • Preferably, you have a minimum of 2 years of clerical or customer service experience, with a focus on call center operations.
  • You possess excellent written and oral communication skills, ensuring effective interaction with customers.
  • Being bilingual in Spanish and English is a plus.
  • You have experience handling cash transactions.
  • Demonstrated math aptitude, collection techniques, and some account knowledge.
  • Strong computer skills are preferred, including familiarity with MS Office and other call center technologies.
  • Proficiency in computer programs such as Microsoft Word, Excel, and Outlook.
  • Previous experience in call center customer service, handling product inquiries and billing concerns.
  • You are comfortable with both telephone and face-to-face customer interactions within a structured environment.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.