Data Entry Specialist (Hybrid) #35920
Office Call Center
Houston, TX Contract To Hire Feb 15, 2024
Contemporary Staffing Solutions is seeking a detail-oriented and efficient Data Entry Specialist to join our client in Houston, TX for a hybrid opportunity! The ideal candidate will be responsible for accurately entering various types of data into our client’s systems, ensuring data integrity, and providing support in handling customer inquiries and orders. This Contract-to-Possible-Hire opportunity offers $18/Hour!

Key Responsibilities:
  • Enter phone orders swiftly and accurately into the designated systems.
  • Verify and ensure the accuracy of employee information, including DLD, shipping addresses, part numbers, logos, and order types.
  • Check and reconcile customer allowance balances, ensuring accuracy and resolving any discrepancies.
  • Troubleshoot allowance-related issues and escalate complex problems to the Customer Service Manager when necessary.
  • Manage catalog requests and direct them to the appropriate personnel for processing.
  • Process Rush and Same Day order requests efficiently to meet customer needs.
  • Respond to customer inquiries regarding delivery dates, backordered items, and track shipments as required.
  • Assist customers in selecting appropriate merchandise, providing excellent service and product knowledge.
  • Transfer calls to the appropriate department or obtain necessary information from other departments for unresolved queries.
  • Communicate unresolved issues to the Customer Service Manager promptly for further assistance.
  • Collaborate effectively with team members and maintain clear communication channels.
  • Undertake additional duties and projects as assigned by the supervisor.

Qualifications:
  • Excellent attention to detail with a high level of accuracy in data entry.
  • Proven experience in data entry or related administrative roles.
  • Strong organizational skills and ability to prioritize tasks effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in using computer systems and software for data entry.
  • Ability to work collaboratively in a team environment.
  • Strong problem-solving skills and ability to handle customer inquiries effectively.
  • Flexibility to adapt to changing priorities and deadlines.
  • Previous experience in customer service or related field is a plus.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.