Bilingual Customer Service Representative (Hybrid) #35964
Office Call Center
Jacksonville, FL Contract To Hire Feb 22, 2024
Contemporary Staffing Solutions is seeking a dynamic and proactive Bilingual Customer Service Representative to join our client for a hybrid opportunity in Jacksonville, FL! The Bilingual Customer Service Representative will be responsible for ensuring that our customers receive exceptional service and support. If you are fluent in Spanish and English, passionate about customer satisfaction, and thrive in a fast-paced environment, we encourage you to apply. This Contract-to-Hire opportunity offers $17-$18/Hour!

Responsibilities:
  • Manage incoming calls, emails, and other customer inquiries through all communication channels.
  • Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues effectively.
  • Cultivate positive relationships with customers by actively listening to their needs, addressing concerns, and providing personalized solutions.
  • Process customer returns, repairs, and warranty claims in accordance with company policies and procedures.
  • Assist with online order processing and modifications.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Identify opportunities for process improvement and contribute ideas to enhance the customer experience.
  • Ensure customer satisfaction by delivering exceptional service and support at all times.

Qualifications:
  • Fluency in both English and Spanish is required.
  • Previous experience in customer service or a related field is preferred.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and experience with CRM systems (e.g., Zendesk).
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously.
  • Self-motivated with a positive attitude and a passion for helping others.
  • Ability to work independently as well as part of a collaborative team.
  • Attention to detail and a commitment to accuracy.
  • Professional demeanor with a customer-focused mindset.
  • Flexibility to adapt to changing priorities and customer needs.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.