Cargo Claims & Insurance Coordinator #36119
Office Call Center
Boulder City, NV Direct Hire Mar 18, 2024
Contemporary Staffing Solutions is seeking a Cargo Claims & Insurance Coordinator to join our client in Boulder City, Nevada! The Cargo Claims & Insurance Coordinator is responsible for precise tracking and management of lost shipment claims and other insurance-related matters. Acting as a liaison between various departments and external parties, this role ensures timely submission and efficient coordination of claims, inquiries, renewals, and payments. This Direct-Hire opportunity offers $55,000-$65,000/year!

Duties and Responsibilities:
  • Track and document lost, stolen, or damaged shipments, maintaining accurate records.
  • Investigate and process claims, compiling necessary internal documentation and reports.
  • Gather evidence such as pictures and police reports, and prepare affidavits from customers.
  • Upload required documentation to courier portals for investigation purposes.
  • Communicate effectively with internal teams to align on shipment status and risk management.
  • Coordinate replacement of lost items and monitor corresponding trades.
  • Ensure replacement items are reshipped to customers by providing necessary instructions.
  • Liaise between the company, insurance brokers, and couriers to facilitate efficient claims processing.
  • Maintain transparent communication with customers regarding claims and resolutions.
  • Analyze past claims to identify patterns and areas for improvement.
  • Assist in the management, renewal, and cancellation of insurance policies.
  • Collect, organize, and archive certificates of insurance.
  • Monitor compliance with insurance policy provisions and deadlines.
  • Maintain a database of insurance policies and claims.
  • Assist in compiling data for insurance renewals and risk assessments.
  • Prepare periodic reports on claims status, insurance renewals, and risk assessments.
  • Assist in developing and implementing risk management strategies.
  • Develop training materials on claims documentation best practices.
  • Compile data for audits by insurance carriers.
  • Stay updated on insurance market trends and industry-specific risk factors.
  • Collaborate with legal and security teams on claims processing and disputes.
  • Assist in answering customer inquiries regarding insurance policies.
  • Track insurance premiums and claims settlements.
  • Assist in developing policies and procedures for efficient claims management.
  • Attend relevant training sessions and workshops.
  • Manage stress and anxiety effectively.
  • Perform other tasks as required, including afterhours and weekend work.

Qualifications:
  • Bachelor’s degree in business administration, finance, risk management, or a related field.
  • 2-3 years of experience in a similar role, preferably in logistics, shipping, or insurance.
  • Experience handling insurance claims and coordinating with legal teams.
  • Working knowledge of management liability, commercial package, and cyber insurance.
  • Familiarity with insurance markets and relevant policies.
  • Strong organizational, multitasking, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Commitment to ethical behavior and confidentiality.
  • Willingness to undertake additional training and development.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.