Unit Manager (Remote) #36148
Office Call Center
Lake Mary, FL Direct Hire Mar 25, 2024
Contemporary staffing Solutions is seeking a highly organized and experienced Transportation Claims Unit Manager to join our client for a remote opportunity! The Unit Manager will lead a team of Bodily Injury and Property Damage Claims Adjusters in our client’s Commercial Trucking division. This Direct-Hire opportunity offers $100,000-$120,000/year based on experience!

Essential Duties and Responsibilities:
  • Supervise a unit of 5-8 claims professionals and manage their respective caseloads in a proactive manner.
  • Ensure compliance with all file handling standards, NARS Best Practices, and state statutes to pass audits performed by regulatory agencies, carriers, and clients.
  • Uphold strict confidentiality of client, company, and personnel information.
  • Collaborate closely with Quality Assurance to meet company objectives.
  • Review and respond to claim appeals, grievances, and complaints.
  • Lead by example to foster a culture of service and continuous improvement.
  • Provide leadership to achieve key business goals and objectives.
  • Assign accountability for desired outcomes and ensure adherence to deadlines.
  • Communicate clearly and provide adequate direction to team members.
  • Track trends within the program and unit, and possess a comprehensive understanding of the team's claims.
  • Develop expertise in clients' claims and confidently discuss them when required.
  • Manage corrective action processes in accordance with Human Resource guidelines.

Qualification Requirements:
  • High School Diploma or equivalent required; 2-year degree or higher preferred.
  • 7+ years of overall claims and litigation experience, preferably in commercial trucking.
  • Preferred 2+ years of Claims Supervisory experience or related experience.
  • Claims designation (AIC, ARM, CPCU, SCLA, or similar) preferred.
  • Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.
  • Advanced interpersonal skills to handle sensitive and confidential situations.
  • Proficiency in providing litigation direction and settlement negotiations.
  • Strong ability to work independently and manage time effectively.
  • Excellent written and verbal communication skills.
  • Proficiency in analyzing claims data and presenting findings.
  • Advanced knowledge of various computer software applications, including Microsoft Office.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.