Bilingual Collections Representative #36212
Office Call Center
West ChesterPA Contract To Hire Apr 5, 2024
Contemporary Staffing Solutions is seeking a diligent and bilingual Collections Representative to join our client in West Chester, PA! As a Bilingual Collections Representative, you will play a crucial role in providing exceptional customer service to Spanish and English-speaking patients regarding their accounts. This Contract-to-Hire opportunity offers $18/Hour!

  • Answer approximately 60-70 inbound calls daily, averaging 7-8 calls per hour.
  • Collect payments from patients, adhering to daily and monthly goals.
  • Initiate outbound calls to collect patient payments.
  • Review patient accounts thoroughly and communicate information clearly and positively.
  • Resolve outstanding account balances by processing real-time payments over the phone.
  • Consistently achieve or surpass production metrics and goals.
  • Accurately and promptly document call notes on patients' accounts.
  • Represent the company professionally and effectively.
  • Utilize internal customer service computer systems, medical billing systems, and Microsoft Office products proficiently.

  • Fluency in Spanish and English is mandatory.
  • Previous experience in customer service is required.
  • Knowledge of health insurance terminology and billing processes is preferred.
  • Prior experience in a call center environment is preferred.
  • Experience in collecting/payment processing is preferred.
  • Proficiency in conflict resolution and de-escalation techniques.
  • Excellent written and verbal communication skills.
  • Deadline and detail-oriented.
  • Must be flexible and adaptable to a high-volume call center environment, which involves long periods of stationary work.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: