Customer Care Representative (Part Time, Remote in EST) #36235
Office Call Center
Philadelphia, PA Contract To Hire Apr 11, 2024
Our client is seeking a Customer Care Representative for a remote opportunity (must be within eastern standard time zone)! As the Customer Care Representative, you will be responsible for supporting customers and clients. This temporary-to-hire role offers $19/HR!
 
Responsibilities of the Customer Care Representative include:
  • Handling customer complaints and inquiries in a timely and courteous manner.
  • Providing information on in-force products to Agents, Policyholders and Employees.
  • Communicating contract language in terms callers will understand.
  • Resolving a wide variety of problems with customers.
  • Providing clear and concise information on problems.
  • Maintaining a log of incoming calls from customers and field personnel.
  • Following through to ensure that problems and requests are handled satisfactorily.
  • Following up on telephone inquiries.
  • Communicating with Policyholders and Agents on policy changes.
  • Completing specific projects relating to policies.
  • Assisting other departments in handling customer service problems.
  • Understanding the process for address and correspondent changes
 
Qualifications of the Customer Care Representative include:
  • Minimum of 5 years relevant experience in high volume service environment.
  • High School Diploma, or equivalent.  Relevant Associates Degree highly preferred.
  • Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing.
  • Bilingual (English/Spanish) preferred
  • Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner.
  • Ability to work Remote near Philadelphia, will be onsite one day a week.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.