Support Oversight Supervisor (Hybrid) #36515
Legal
Wilimington, DE Direct Hire Aug 29, 2024
Contemporary Staffing Solutions is seeking Support Oversight Supervisor to join our client for a hybrid opportunity in Wilmington, DE! The Support Oversight Supervisor will manage the daily operations and coverage needs of the Legal Assistant Services, Secretarial Services, and Legal Technology Departments. This Direct-Hire opportunity offers an annual salary range of $125,000-$140,000/year based on experience!

Essential Functions:
  • Oversee daily assignments, operations, ongoing projects, and employee development within the Departments.
  • Ensure timely and accurate responses to service requests.
  • Maintain up-to-date knowledge of all procedures and firm software.
  • Foster an environment of teamwork and self-directed work through internal and external training.
  • Implement programs to enhance departmental efficiency, employee knowledge, and leadership skills.
  • Promote professional development and advance training initiatives.
  • Develop and communicate departmental guidelines and procedures.
  • Actively seek and implement best practices for workflows and procedures.
  • Identify and communicate workplace issues and needs to higher management.
  • Collaborate with the Office Administrative Director and/or Director of Legal Assistant Services to ensure proper workflow and team assignments.
  • Regularly meet with attorneys to determine and manage operational support for new and ongoing cases.
  • Monitor time, attendance, overtime, and expenses to ensure compliance with firm policies.
  • Assist with budget preparation and expenditure monitoring.
  • Oversee disbursement reports to ensure compliant billing.
  • Manage scheduling and coordinate staffing for secretarial projects.
  • Utilize the firm's performance management process to set expectations, monitor, and manage employee performance.
  • Provide guidance for resolving work performance issues and participate in disciplinary procedures.
  • Demonstrate knowledge of the litigation process, case management skills, and corporate transactions.
  • Coordinate legal assistant staffing across offices.
  • Perform additional duties as assigned.

Requirements/Qualifications:
  • Bachelor’s degree required.
  • Minimum of five (5) years of relevant administrative management experience in a law firm or professional services environment.
  • Proven leadership and supervisory experience.
  • Proficiency in firm computer software programs (e.g., Outlook, Excel, PowerPoint) and ability to learn new systems.
  • Working knowledge of litigation matters and corporate transactions with legal technology experience.
  • Strong project management, process implementation, and change management skills.
  • Initiative and responsibility in handling departmental issues.
  • Current knowledge of industry best practices and trends.
  • Advanced technology skills, including MS Word, Excel, PowerPoint, and project management/database applications.
  • Excellent presentation, customer service, and communication skills.
  • Ability to execute instructions and firm policies with authority.
  • Ability to manage complex issues requiring independent discretion and judgment.
  • Strong attention to detail, analytical, troubleshooting, organizational, and planning skills.
  • Capability to handle sensitive matters confidentially and defuse tense situations.
  • Effective supervision and delegation abilities.
  • Flexibility to travel and adjust work hours as needed.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.