Administrative Manager #36518
Office Call Center
San Francisco, CA Direct Hire Jun 7, 2024
Contemporary Staffing Solutions is seeking a dynamic Administrative Manager to join our client in San Francisco, CA! This role is critical in providing exceptional client-service focused support to our lawyers, clients, and legal personnel. The Administrative Manager will oversee the administrative support staff and related functions, ensuring efficiency and cost-effectiveness. This Direct-Hire role is offering up to $155,000/year based on experience and educational background!

Key Responsibilities:
  • Develop and implement staffing plans; manage administrative support assignments.
  • Collaborate with office management and practice group leaders to create staffing configurations aligned with workflow and support requirements.
  • Maintain the master administrative support schedule; manage daily desk coverage and overflow needs to ensure effective service delivery and staff utilization.
  • Review and approve administrative support vacation requests to ensure adequate coverage.
  • Ensure administrative support staff have the necessary training and information to fulfill their roles.
  • Engage temporary staff as needed; process and approve related invoices; monitor expenses.
  • Monitor administrative support ratios; work with the Regional Director of Administration - US to ensure compliance with ratio targets; prepare monthly ratio reports.
  • Ensure coverage for after-hours and weekend work, closings, off-site assistance for trial support, and special projects.
  • Work with practice group leaders on office logistics to optimize support for attorneys while maximizing the use of administrative support staff.
  • Direct and manage the work of administrative support staff and other assigned groups.
  • Oversee notary certifications and compliance to ensure current licenses and payment approvals.
  • Plan and execute employee events and activities related to the support teams and other assigned groups.
  • Lead by example; set clear expectations, direction, and priorities; balance work levels among staff; resolve internal staff issues promptly; keep staff informed; build an effective team; delegate appropriately.
  • Facilitate staff development by providing opportunities and support; offer timely feedback on work products; regularly coach, evaluate, and recognize staff performance and accomplishments.
  • Conduct regular one-on-one meetings with direct reports and team meetings.
  • Establish and adhere to the Department budget; seek opportunities to improve efficiency and reduce expenses by streamlining operations.


Experience/Qualifications:
  • Bachelor’s degree from a four-year college or university, and seven (7) years of progressively responsible experience in a leadership role, with at least three years in a supervisory role, or equivalent combination of education and experience.
  • Excellent written and oral communication skills.
  • Ability to work comfortably in a matrix organization.
  • Strong leadership and management skills.
  • Excellent analytical and problem-solving skills.
  • Proficiency with relevant technology.
  • Strong interpersonal and organizational skills.
  • Effective listening skills and the ability to adapt to change and balance competing demands.
  • Ability to read, analyze, and interpret general business documents; write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of attorneys, managers, and staff.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.