Contemporary Staffing Solutions (CSS) is looking for a Benefit Customer Service Representative to join our client in Bloomington, MN! This role offers onsite, hybrid, and remote work options, but candidates must be based in the Bloomington area. As a Benefit Customer Service Representative, you will have the rewarding opportunity to assist client members with their healthcare and pension plan enrollment and updates. This Contract opportunity offers $18/hour!
Key Responsibilities:
-
Quickly build rapport and respond compassionately to customer inquiries via phone, email, and instant messaging.
-
Customize customer service to suit various communication styles, maintaining professionalism and diplomacy.
-
Handle confidential information with discretion, complying with HIPAA and data privacy laws.
-
Simplify complex health, welfare, and pension information for easy understanding.
-
Interpret client plan documents and online resources to address immediate requests and anticipate future needs.
-
Adhere to company and client procedures, providing accurate information.
-
Maintain and document detailed call and case notes.
-
Participate in team meetings and training sessions.
-
Focus on assisting customers throughout the day.
-
Perform additional duties as assigned.
Requirements:
-
High School diploma or equivalent required.
-
Experience in a customer service environment.
-
Proficiency in Microsoft Office and managing multiple computer windows while assisting customers.
-
Typing speed of at least 30 words per minute.
-
Enthusiastic about learning, with strong computer skills and self-motivation.
-
Strong written and verbal communication skills, committed to clear and professional notes and communications.
-
Ability to handle objections with knowledge, patience, and understanding.
-
Effective communication skills in English, both verbal and written.
-
Ability to work in a structured environment, adhering to protocols.
-
High attention to detail, multitasking capabilities, and organizational skills.
-
Self-motivated with the ability to work autonomously in a team environment.
-
Excellent attendance and punctuality.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.