Multi-Factor Authentication (MFA) Support

Contemporary Staffing Solutions is seeking a Multi-Factor Authentication (MFA) Support Admin to join our client for a temporary opportunity in Conshohocken, PA! As the Multi-Factor Authentication (MFA) Support Admin, you will be responsible for handling inbound/outbound communications, guiding customers through enabling MFA using a Job Aid, and managing tickets on the service portal. This role offers $22.50/hour!

Responsibilities of the Multi-Factor Authentication (MFA) Support Admin Include:

• Respond to customer inquiries via email and phone regarding login and MFA non-technical issues using a prepared script from a Job Aid.
• Document all interactions on a service ticket.
• Route calls appropriately based on MFA or technical issue categories.
• Escalate technical inquiries outside the Job Aid to the technical support team by collecting call details and submitting a ticket through the service portal.
• Perform additional duties as assigned.

Requirements of the Multi-Factor Authentication (MFA) Support Admin:

• Proficient in Microsoft Office.
• Strong communication and customer service skills, with an emphasis on empathy.
• Ability to follow prepared scripts and Job Aids accurately.
• Detail-oriented with strong documentation skills.
• Ability to handle Competitively Sensitive Information (CSI) responsibly.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.