Customer Service Representative (Hybrid) #36860
Admin/Office
Houston, TX Contract To Hire Aug 15, 2024
Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client for a hybrid opportunity in Houston, TX! Your responsibilities will include managing customer inquiries, processing orders, and maintaining accurate customer data in company systems. This Contract-to-Hire opportunity offers $19/Hour!

Key Responsibilities:
  • Accurately process customer orders and ensure efficient handling from start to finish.
  • Assist customers with inquiries through web chat, guiding them through website navigation, and addressing their concerns to achieve complete customer satisfaction.
  • Handle customer concerns related to delivery, product options, and lost shipments, ensuring issues are resolved effectively and promptly.
  • Provide quality assurance in call support, focusing on resolving challenging interactions to meet customer needs.
  • Verify and update customer profile information in company systems, addressing any discrepancies as needed.
  • Collaborate with other departments to ensure accurate order verification and resolution of cross-departmental issues.
  • Process customer returns and replacement orders efficiently.
  • Address internal requests through company systems, ensuring timely and effective resolution.
  • Meet or exceed performance metrics related to customer service activities, including call volume, order accuracy, interaction quality, and issue resolution.
  • Work closely with internal team members to continuously improve customer experience and internal processes.
  • Clearly communicate any concerns or issues within the established customer service escalation path in a timely manner.

Qualifications:
  • High school diploma or equivalent required.
  • At least 1 year of experience in a customer service role is required, with call center experience being highly preferred.
  • Strong focus on customer satisfaction and a customer-centric approach.
  • Detail-oriented with excellent verbal and written communication skills.
  • Proficiency in Microsoft Office, with basic skills in Microsoft Excel.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Demonstrated ability to handle challenging customer interactions and strive for one-contact resolution.
  • Strong collaboration skills and the ability to work effectively with internal team members.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.