Enrollment Agents (Remote) #36978
Office Call Center

Chattanooga, TN Direct Hire Sep 11, 2024

Contemporary Staffing Solutions (CSS) is seeking an Engagement Agent to join our client for a temporary, remote opportunity! In this role, you will assist clients with enrolling in health insurance plans by providing excellent customer service and support. This Direct-Hire opportunity offers $17/Hour!

Key Responsibilities:

Handle inbound calls to screen clients for eligibility.
Conduct assessments for clients interested in health insurance enrollment.
Assist with sending quotes to clients and set follow-up tasks for agents if needed.
Ensure client information is accurately maintained in the CRM system.
Assist existing clients with updating their information (e.g., income, demographics), checking the status of their policy, or helping retrieve ID cards.
Collaborate with team members to meet daily goals and maintain service quality.

Requirements:

Strong team collaboration skills with a positive, professional attitude.
Ability to seek assistance when needed and navigate challenges effectively.
Reliable, punctual, and able to adhere to assigned work hours.
A quiet, distraction-free work environment at home.
A dependable high-speed internet connection.
Availability to work within our operational hours: Monday through Friday, 8:00 AM - 8:00 PM EST. (Two shifts are available: 8:00 AM - 5:00 PM or 11:00 AM - 8:00 PM.)
Must be willing to work up to 40 hours per week, with the possibility of overtime at a rate of time and a half if required.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.