Collections Representative #37124
Office Call Center
Blue Bell, PA Contract To Hire Oct 7, 2024
Contemporary Staffing Solutions is seeking a Collections Representative to join our client for a remote opportunity (must be local to Philadelphia)! The Collections Representative is responsible for contacting clients to secure payments on overdue accounts. This role involves direct communication with customers to discuss payment options, resolve billing issues, and negotiate payment plans. This temporary-to-permanent opportunity offers $17-$17.50/hour + bonuses once hired permanent!

Key Responsibilities:
  • Proactively contact clients via phone, email, or mail to discuss overdue balances and request payment.
  • Identify reasons for non-payment and work with customers to create payment solutions.
  • Provide clear explanations of account terms and payment structures.
  • Update and maintain accurate records of interactions, payment statuses, and efforts within the company’s collection system.
  • Send formal correspondence, such as reminder letters or payment confirmations, to clients as necessary.
  • Notify co-signers of their financial obligations when applicable.
  • Adhere to all regulatory requirements and follow internal processes for handling collections.

Requirements:
  • Minimum of 2-3 years of experience in collections, accounts receivable, or a related field.
  • Strong verbal and written communication skills, with an ability to clearly explain financial information.
  • Proficient in Microsoft Office (Word, Excel) and collection management software.
  • Excellent customer service skills with the ability to handle difficult conversations tactfully.
  • Strong problem-solving abilities, capable of working through unique financial situations.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.