Customer Service Representative #37291
Office Call Center Pocono Lake, PA
Contract Nov 5, 2024
Office Call Center
Contemporary Staffing Solutions (CSS) is seeking a dedicated and personable Customer Service Representative to join our client in Pocono Lake, PA! This seasonal opportunity offers $17-$20/Hour. The ideal candidate will engage with customers in a professional and supportive manner, delivering top-notch service and ensuring all interactions reflect our commitment to customer satisfaction. This role requires active listening, effective problem-solving, and a customer-first attitude.
Responsibilities:
Responsibilities:
-
Uphold company standards in safety, customer satisfaction, presentation, and goal achievement.
-
Manage customer interactions through various channels, including in-person, phone, and email, with a focus on resolving inquiries efficiently.
-
Utilize multiple software applications and resources to document transactions accurately and comprehensively.
-
Maintain a structured work schedule in a fast-paced contact center environment, adhering to designated break times and lunch schedules.
-
Support additional hours as needed during emergencies, which may involve travel to multiple locations.
-
Process transactions, including payment handling, service orders, and billing adjustments.
-
Address customer questions and concerns about billing, service initiation/termination, and other account-related requests.
-
Accurately handle cash transactions and ensure balanced and reconciled cash reports when applicable.
-
Actively participate in community outreach and company initiatives.
Requirements:
-
Minimum of 2 years of clerical or customer service experience, preferably in a call center environment.
-
Strong communication skills, both written and verbal.
-
Bilingual in Spanish and English is a plus.
-
Experience with cash handling and basic accounting principles.
-
Proficiency in Microsoft Office Suite and other relevant software.
-
Ability to work in a structured setting, managing both telephone and face-to-face interactions.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.