Member Services Representative #37405
Admin/Office Boca Raton, FL
Direct Hire Dec 19, 2024
Admin/Office
Member Services Representative
Contemporary Staffing Solutions is seeking several Member Services Representatives to join our client for a direct hire opportunity in Boca Raton, FL! As the Member Services Representative, you will be responsible for serving as a dedicated point of contact to assist members, affiliated physicians, and internal teams with inquiries, service requests, and administrative processes in a professional and timely manner. This role offers $19.50/hour!
Responsibilities of the Member Services Representative Include:
Contemporary Staffing Solutions is seeking several Member Services Representatives to join our client for a direct hire opportunity in Boca Raton, FL! As the Member Services Representative, you will be responsible for serving as a dedicated point of contact to assist members, affiliated physicians, and internal teams with inquiries, service requests, and administrative processes in a professional and timely manner. This role offers $19.50/hour!
Responsibilities of the Member Services Representative Include:
- Respond to member and physician inquiries via phone, email, and written correspondence, providing accurate resolutions and support.
- Manage administrative tasks, including processing new memberships, handling cancellations, and updating member records.
- Support member retention initiatives through structured outbound calling campaigns.
- Provide assistance with reimbursement inquiries and basic technical support for website and app usage.
- Accurately document all interactions and actions in member records to ensure seamless service continuity.
- High school diploma or GED required; an associate degree is preferred.
- Minimum of three years of customer service or administrative experience, preferably in a call center or healthcare environment.
- Strong verbal and written communication skills with professional phone etiquette.
- Proficiency in Microsoft Office Suite, data entry, and knowledge of modern office practices.
- Ability to work independently, prioritize tasks, and maintain a detail-oriented approach in a fast-paced environment.