Claims Call Center Agents (Hybrid) #37413
Office Call Center Wayne, PA
Contract Dec 5, 2024
Office Call Center
Contemporary Staffing Solutions is seeking multiple dedicated and detail-oriented Customer Solutions Associates to join our client in Wayne, PA for a hybrid opportunity! The successful candidates will play a crucial role in processing data, communicating with internal and external stakeholders, and ensuring the efficient execution of our risk solutions and coverage processes. This Contract opportunity is offering $20/HR!
Key Responsibilities:
Key Responsibilities:
-
Utilize Excel-based tools to process location and values data for entry into the rating system.
-
Input data from applications into the rating system accurately and efficiently.
-
Communicate effectively via phone and email with internal and external customers.
-
Review and handle written customer requests with attention to detail and adherence to company guidelines.
-
Qualify accounts based on established the client's guidelines.
-
Research property locations for prior coverage and losses using the client's systems.
-
Utilize internet resources to research accounts, assign occupancies to locations, and calculate total insured values.
-
Enter quotes in the client's quoting and rating system, ensuring accuracy and completeness.
-
Order risk assessments when required and contribute to the issuance of bound new business.
-
Gather information for monthly exception accounts and maintain thorough documentation.
-
Collaborate with brokers/agencies, customers, and internal departments to address inquiries and provide timely solutions.
-
Quote accounts within authority limits by reviewing exposures, experience rating, and updating account information.
-
Undertake special projects as assigned, demonstrating adaptability and a proactive approach.
Qualifications:
-
Bachelor's degree in relevant field or equivalent work experience.
-
Proficiency in Microsoft Excel and other relevant software applications.
-
Excellent verbal and written communication skills.
-
Strong attention to detail and accuracy in data entry.
-
Ability to prioritize tasks, manage time effectively, and meet deadlines.
-
Familiarity with insurance or risk management concepts is a plus.
-
Customer-focused mindset and a commitment to delivering exceptional service.
-
Willingness to adapt to new technologies and systems.
-
Team player with the ability to work independently when needed.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.