Job Title: Customer Success Representative
 

Job Overview:
We are seeking a customer-focused and detail-oriented Customer Success Representative to join our client’s team and support post-sale operations. This temporary-to-hire, onsite position based near Wyomissing, PA, plays a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and coordinating service needs in a fast-paced logistics environment.
 

Compensation:

• $21.00/hour

Work Schedule:

• Monday to Friday, 9:00 AM – 5:30 PM

Key Responsibilities of the Customer Success Representative:

• Respond to inbound customer calls and web chats to support service and sales inquiries
• Assist with post-sale processes, including documentation and coordination with other departments
• Enter and manage customer data in internal systems and CRM software
• Communicate professionally with customers to resolve concerns and provide solutions
• Collaborate with internal teams such as titles, asset management, and tax to support service delivery
• Complete assigned projects and administrative tasks as directed

Qualifications and Skills for the Customer Success Representative:

• Minimum of 1 year of experience in a customer-facing or call center role
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Strong interpersonal skills and a commitment to customer service excellence
• Clear verbal communication and professional phone presence
• Ability to multi-task and stay organized in a high-volume environment
• Proficiency with computers and Microsoft Office applications
• Sales experience or a sales-oriented mindset is a plus
• Fluency in Spanish is a plus
• Reliable attendance and adherence to scheduled hours are essential

Why Join Us?
This is a great opportunity to build a long-term career with an organization that values service, integrity, and collaboration. You’ll receive hands-on training, work alongside supportive colleagues, and have room to grow in your role and beyond.
 

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

#LI-PSG
#LI-NC1
#LI-Onsite