Telephonic LPN (Call Center)
Admin/Office
Bala Cynwyd, PA Contract Aug 7, 2025

Job Title: Telephonic LPN (Call Center)
 

Job Overview:
We are seeking a compassionate and detail-oriented Telephonic LPN to join our client’s remote patient monitoring team. This 100% remote, long-term contract position involves engaging with patients by phone to support chronic care management through regular biometric monitoring, adherence outreach, and care coordination. This role plays a key part in ensuring patients stay connected, supported, and on track with their care plans.
 

Compensation:

  • $24.67 – $26.00/hour
 

Work Schedule:

  • Monday through Friday, 8:00 AM – 4:30 PM EST
  • Flexibility required to work one later shift per week (e.g., 10:00 AM – 6:30 PM or 11:00 AM – 7:30 PM EST) to accommodate patients in different time zones
  • Paid training provided for two weeks, typically 10:00 AM – 5:00 PM EST
 

Key Responsibilities of the Telephonic LPN:

  • Conduct daily outreach calls (35–40 per day) to assigned patients using provided scripts and clinical guidelines

  • Ensure monthly live two-way communication with each patient for trend analysis and engagement

  • Review and document biometric data, identifying abnormalities and initiating follow-ups as needed

  • Perform adherence calls for patients with irregular usage patterns or device connection issues

  • Support the RPM billing process by accurately documenting time spent on remote care services (CPT 99457, 99458, 99454)

  • Triage beyond-threshold readings and escalate concerns to RNs or physicians as appropriate

  • Coordinate with clinical and operations teams to onboard new patients and ensure successful device setup

  • Maintain HIPAA-compliant, real-time documentation of all patient interactions

  • Monitor patient charts for updates and maintain accurate reference notes
     

Qualifications and Skills for the Telephonic LPN:

  • Active and unrestricted LPN license

  • Compact Nursing License (NLC) required

  • Must be licensed in California but reside outside of California, Hawaii, and Alaska

  • Experience in remote patient monitoring or telephonic patient care preferred

  • Excellent communication and empathy skills; able to build rapport quickly over the phone

  • Comfortable working in a high-volume, call-based environment

  • Tech-savvy and able to document efficiently in digital systems

  • Strong organizational skills and ability to prioritize clinical follow-ups
     

Why Join Us?
This is an excellent opportunity for an LPN seeking a meaningful remote role outside of traditional bedside care. You’ll help patients stay on track with their health goals while enjoying work-life balance and a structured weekday schedule. Ideal for nurses looking for a long-term, impactful role in a supportive virtual environment.
 

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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