Client Experience Director (Healthcare Billing)
Admin/Office
Farmers BranchTX Direct Hire Aug 11, 2025

Job Title: RCM Manager
 

Job Overview:
We are seeking an experienced and strategic RCM Manager to join our client and play a pivotal role in strengthening client relationships and ensuring operational excellence. This remote, permanent/direct-hire position (open to candidates residing in EST or CST time zones) focuses on overseeing healthcare revenue cycle management activities, fostering client satisfaction, and driving process improvements. This role blends executive-level client interaction with internal team leadership to achieve performance goals and optimize results.
 

Compensation:
• Up to $150,000/year + bonus opportunities
 

Work Schedule:
• Monday through Friday, standard business hours (must work Eastern Time hours)
 

Key Responsibilities of the RCM Manager:
• Oversee client relationships, ensuring goals are met and service standards are exceeded
• Monitor client performance through KPIs and analytics, identifying opportunities for improvement and implementing solutions
• Collaborate with internal teams to address operational challenges impacting revenue cycle performance
• Conduct regular client meetings to review progress, address concerns, and strategize enhancements
• Investigate reported performance issues and develop corrective action plans
• Support new client onboarding and expansion initiatives in partnership with the implementation team
• Mentor and lead assigned staff, providing guidance, performance feedback, and professional development
• Ensure compliance with healthcare regulations and company policies across all managed accounts
• Prepare and deliver executive-level presentations and performance reports
 

Qualifications and Skills for the RCM Manager:
• Bachelor’s degree in business, healthcare management, or related field preferred
• 5+ years of leadership experience in healthcare revenue cycle management, provider relations, or client success
• Proven ability to engage confidently with executive leadership and communicate complex information effectively
• Strong knowledge of revenue cycle operations, healthcare consulting, and client management best practices
• Proficiency in data analysis and KPI reporting tools
• Excellent problem-solving, time management, and organizational skills
• Experience mentoring and developing team members
• Proficiency with RCM software and Microsoft Outlook
 

Why Join Us?
This role offers the opportunity to work in a dynamic and growing healthcare organization where your leadership will directly impact client satisfaction and operational success. You will have the autonomy to drive change, collaborate with high-level stakeholders, and contribute to the development of a rapidly expanding client base—all while working remotely.
 

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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