Job Title: Mortgage Servicing Collections Agent

Job Overview:
We are seeking a dedicated and detail-oriented Mortgage Servicing Collections Agent to join our client and play a vital role in supporting their mortgage servicing operations. This hybrid, direct-hire position based in Ewing, NJ focuses on managing early-stage delinquent loans, assisting customers with repayment solutions, and ensuring a positive customer experience through timely and effective resolution of inquiries.

Compensation:

• $23–$26 per hour

Work Schedule:

• Hybrid schedule – 4 days onsite, 1 day remote (Fridays after training)

Key Responsibilities of the Mortgage Servicing Collections Agent:

• Handle inbound and outbound customer calls related to mortgage payment collections, repayment plans, and delinquency resolution.
• Manage loans within the early delinquency range, ensuring timely follow-up and action.
• Research and resolve customer inquiries and complaints with a focus on first-call resolution.
• Monitor account status and initiate collection activities by notifying borrowers and cosigners of delinquency.
• Collaborate with internal teams to provide solutions and ensure customer satisfaction.
• Promote available programs and services to encourage retention and resolution.
• Work within a structured, fast-paced environment while meeting performance metrics for quality, productivity, and compliance.
• Identify opportunities for process improvements to enhance efficiency and service delivery.
• Assist with specialized projects or campaigns as assigned.
• Maintain strict adherence to policies, regulations, and ethical standards in all business decisions.

Qualifications and Skills for the Mortgage Servicing Collections Agent:

• High school diploma or GED required; associate’s degree or additional education a plus.
• Minimum of 2 years of experience in mortgage servicing or a collections call center.
• Knowledge of general mortgage banking practices preferred.
• Proven ability to meet performance metrics consistently.
• Strong communication and listening skills with the ability to de-escalate and resolve issues effectively.
• Excellent organizational skills and a strong work ethic, including reliability with schedules and deadlines.
• Flexible and adaptable to change in a dynamic environment.
• Ability to work collaboratively across all levels of the organization.
• Strong problem-solving skills with attention to compliance and operational risk.

Why Join Us?
This opportunity offers the chance to grow your career in the mortgage servicing industry while making a direct impact on customer satisfaction and financial well-being. You’ll join a supportive team environment that values professionalism, collaboration, and continuous improvement—while enjoying the stability of a direct-hire role with competitive pay and a structured schedule.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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