Job Title: Customer Solutions Representative

Job Overview:
We are seeking a dedicated and detail-oriented Customer Solutions Representative to join our client and provide critical support in processing customer accounts, handling inquiries, and ensuring accurate data entry. This hybrid, temporary-to-hire position, based in Wayne, PA, offers the opportunity to build strong customer service and administrative skills while contributing to smooth and efficient operations.

Compensation:

• $20.00 per hour

Work Schedule:

• Monday–Friday, hybrid schedule (3 days in-office, 2 days remote)
• Training hours: 8:00 AM – 4:30 PM, Monday–Friday
• After training, availability required until 8:00 PM on certain remote days (typically 1–2 times per week)

Key Responsibilities of the Customer Solutions Representative:

• Enter and update data from applications into internal systems with accuracy and efficiency
• Review and process customer requests, both written and verbal
• Communicate with internal teams, brokers, agencies, and customers via phone and email
• Research property coverage history, assign occupancies, and calculate insured values
• Generate quotes within set authority limits by reviewing exposures, rating experience, and adjusting pricing
• Order risk assessments when needed and issue bound new business
• Support exception account reporting and assist with special projects as assigned
• Handle a high volume of inbound and outbound customer calls

Qualifications and Skills for the Customer Solutions Representative:

• Call center or strong customer service experience required
• Bachelor’s degree preferred, or equivalent relevant experience
• Proficiency with Microsoft Excel and MS Office applications
• Strong attention to detail, organization, and problem-solving abilities
• Ability to manage multiple tasks in a fast-paced environment

Why Join Us?
This role offers an excellent opportunity to grow within a supportive team environment while gaining valuable exposure to customer solutions and account processing. With a hybrid work schedule, structured training, and the potential for permanent placement, this position provides both stability and professional development for individuals eager to build their career.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.