Job Title: Account Resolution Specialist
 

Job Overview:
Contemporary Staffing Solutions is seeking an Account Resolution Specialist to join our client to support students in successfully managing their federal loan repayment obligations. This role plays a key part in preventing loan defaults by contacting former students, providing guidance on repayment options, and connecting them with loan servicers. This contract-to-hire opportunity is fully remote but requires candidates to reside in the Eastern Time zone. It offers a chance to develop professional communication skills while contributing to financial wellness for borrowers.
 

Compensation:
$16.50 per hour
 

Work Schedule:
37.5 hours per week, Monday–Friday, normal business hours
• Two shifts: 11:30 AM – 8:00 PM
• Two shifts: 8:30 AM – 4:30 PM
• Fridays: 8:00 AM – 3:00 PM
 

Key Responsibilities of the Account Resolution Specialist:
• Conduct outbound calls to former students to address past due loan accounts and explain repayment solutions.
• Counsel borrowers on repayment programs such as deferments, forbearances, or consolidations, ensuring they understand available options.
• Document all borrower interactions, account status updates, and resolutions accurately in the system.
• Collaborate with loan servicers to gather updated borrower information and confirm repayment arrangements.
• Participate in outreach campaigns and contribute to team efforts to reduce delinquency rates.
 

Qualifications and Skills for the Account Resolution Specialist:
• High school diploma or equivalent required; additional education a plus.
• Previous experience in customer service or collections strongly preferred.
• Comfortable managing a high volume of phone-based interactions while multitasking on a computer.
• Proficient with Microsoft Office Suite and able to navigate multiple systems with ease.
• Strong verbal communication skills with a professional, polished phone presence.
• Reliable, punctual, and able to work independently in a remote environment.
• Bilingual skills are a plus.
 

Why Join Us?
This role offers the opportunity to build valuable experience in financial services while working in a supportive, team-driven environment. You’ll gain exposure to compliance practices, strengthen your communication skills, and have the potential to grow into a long-term career with a company that values dependability and professionalism.
 

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.