Job Title: Healthcare Customer Service Representative

Job Overview:
Contemporary Staffing Solutions is seeking a Healthcare Customer Service Representative to join our client to support Medicare members during the Annual Enrollment Period by delivering exceptional assistance, education, and guidance on healthcare plan options. In this role, you’ll help callers understand coverage details, navigate enrollment decisions, and ensure each interaction is handled with professionalism and accuracy. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values the opportunity to make a positive impact on members’ healthcare experience.

Compensation:
$17.50 per hour

Work Schedule:
Annual Enrollment Period: Flexible for any shift within 8:00 AM–8:00 PM, seven days a week (five days scheduled per week).
After March: Monday–Friday, 8:00 AM–6:00 PM.

Key Responsibilities of the Healthcare Customer Service Representative:
• Handle a high volume of inbound calls from Medicare beneficiaries, providing clear, accurate, and empathetic support.
• Educate callers on plan benefits, coverage options, and enrollment timelines to guide them through the decision-making process.
• Accurately document call details and maintain up-to-date records in internal systems.
• Identify complex inquiries and escalate issues to the appropriate department when needed to ensure timely resolution.
• Consistently meet or exceed quality metrics, including call accuracy, handle time, and compliance standards (HIPAA).
• Contribute to a supportive, team-oriented environment by maintaining a positive and reliable work ethic during peak enrollment season.

Qualifications and Skills for the Healthcare Customer Service Representative:
• Previous experience in Medicare or healthcare insurance customer service required.
• Comfortable working with both auto-dialers and manual dialing systems.
• Strong computer proficiency and attention to detail for data entry and system documentation.
• Reliable, professional, and able to maintain composure in a high-volume call environment.
• Excellent verbal communication and active listening skills with a patient, service-minded approach.

Why Join Us?
This is a great opportunity to grow within the healthcare service industry while helping members make informed choices about their coverage. You’ll gain valuable experience during one of the most important times of the year, with the potential to transition into a long-term role after the enrollment period. Join a collaborative team that values accuracy, empathy, and outstanding customer care.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.