Job Title: Intake Specialist

Job Overview:
Contemporary Staffing Solutions is seeking an Intake Specialist to join our client to support the front-line intake process by serving as the first point of contact for individuals seeking legal and community-based assistance. This onsite, temporary-to-hire role is based in Jacksonville, FL and plays a critical part in ensuring callers and visitors are greeted professionally, screened accurately, and guided efficiently to appropriate next steps. The Intake Specialist helps gather, document, and organize information that allows advocates and staff to respond effectively to client needs. This position is well-suited for someone who is service-driven, detail-oriented, and comfortable working in a fast-paced, people-focused environment.

Compensation:
$20-$23/hour depending on experience

Work Schedule:
Monday–Friday, 8:30 AM–5:00 PM | 37.5-hour work week

Key Responsibilities of the Intake Specialist:

• Serve as the primary point of contact by welcoming visitors and managing incoming phone calls with professionalism and empathy
• Conduct initial call and in-person screenings to identify the nature of inquiries and summarize legal or service-related concerns
• Accurately capture, enter, and update client and applicant information within a case management system
• Coordinate intake appointments by scheduling calendars and sending reminders via text, email, or mail
• Process and organize documentation by scanning, uploading, and maintaining digital records
• Maintain familiarity with legal and social service resources to appropriately direct eligible and ineligible individuals

Qualifications and Skills for the Intake Specialist:

• An associate degree or comparable combination of education and hands-on experience
• Bilingual English/Spanish skills are a plus, though not required
• Strong verbal and written communication skills paired with attentive listening and interpersonal awareness
• High level of accuracy and efficiency with data entry and technology-based systems; call center experience is beneficial
• Comfort using everyday office technology such as email, databases, word processing, and internet-based tools
• Reliable, adaptable, and collaborative work style with a demonstrated commitment to client service

Why Join Us?
This role offers meaningful exposure to legal and community-focused work while building transferable administrative and client service skills. You’ll collaborate with a mission-driven team and gain experience supporting processes that make a real impact on individuals seeking assistance. For the right candidate, this temporary-to-hire opportunity can open the door to long-term growth and stability.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.