Bilingual Customer Service Representative
Admin/Office Philadelphia, Pennsylvania
Contract Jan 26, 2026
Admin/Office
Job Title: Bilingual Customer Service Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Bilingual Customer Service Representative to join our client to support customer inquiries related to healthcare benefits, eligibility, and claims. In this role, you will deliver high-quality service while ensuring every interaction is accurately documented and resolved with care. This is a remote position; however, candidates must reside within the Philadelphia, PA; Columbus, OH; Salt Lake City, UT; Houston, TX; or Bloomington, MN metro areas. This opportunity is temp-to-hire and ideal for individuals who enjoy problem-solving, customer advocacy, and working in a structured, compliance-driven environment.
Compensation:
$18.90/hour
Work Schedule:
Monday–Friday, shifts between 8:00 AM and 11:00 PM EST
(No weekends or holidays)
Key Responsibilities of the Bilingual Customer Service Representative:
This role offers the opportunity to grow your customer service and healthcare operations expertise while contributing meaningfully to member support. You’ll gain hands?on experience with benefits processing, issue resolution, and high?volume service workflows. Join a collaborative team that values professionalism, empathy, and continuous learning.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
Job Overview:
Contemporary Staffing Solutions is seeking a Bilingual Customer Service Representative to join our client to support customer inquiries related to healthcare benefits, eligibility, and claims. In this role, you will deliver high-quality service while ensuring every interaction is accurately documented and resolved with care. This is a remote position; however, candidates must reside within the Philadelphia, PA; Columbus, OH; Salt Lake City, UT; Houston, TX; or Bloomington, MN metro areas. This opportunity is temp-to-hire and ideal for individuals who enjoy problem-solving, customer advocacy, and working in a structured, compliance-driven environment.
Compensation:
$18.90/hour
Work Schedule:
Monday–Friday, shifts between 8:00 AM and 11:00 PM EST
(No weekends or holidays)
Key Responsibilities of the Bilingual Customer Service Representative:
- Respond to inquiries regarding benefits, eligibility, and claims
- Route escalated or specialized matters to the correct internal teams
- Maintain detailed documentation of all customer interactions
- Research claim histories to support accurate benefit tracking
- Create professional written responses using internal systems
- Bilingual fluency in English and another language
- Previous customer service experience, ideally in healthcare or call center settings
- Strong attention to accuracy and adherence to defined procedures
- Comfortable navigating multiple computer systems simultaneously
- Excellent communication, patience, and problem?solving skills
This role offers the opportunity to grow your customer service and healthcare operations expertise while contributing meaningfully to member support. You’ll gain hands?on experience with benefits processing, issue resolution, and high?volume service workflows. Join a collaborative team that values professionalism, empathy, and continuous learning.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.